Logistics & Client Experience Representative
About The Position
Luggage Forward is seeking a Logistics & Client Experience Representative to support our Denver, Colorado office in the RiNo District. This is an in-person role supporting two key operational teams. During the morning hours, the role will assist the Client Experience team by helping manage customer inquiries and ensuring a smooth service experience. During the afternoon, the role will shift to supporting the Logistics and Packet Operations team, preparing shipment materials, and assisting with operational coordination. We are looking for someone reliable, organized, detail-oriented, and comfortable balancing structured tasks with customer interaction. This role is ideal for someone who enjoys both hands-on operational work and supporting customers directly. This position requires a consistent schedule and in-office presence. Representatives are expected to work the full duration of their scheduled shift.
Requirements
- High school diploma or equivalent required
- Strong organizational and communication skills
- Comfortable using technology and learning new systems
- Ability to manage multiple tasks and prioritize effectively
Nice To Haves
- Experience in customer service, logistics, or operations is a plus
- Experience with logistics or shipping platforms is a plus
Responsibilities
- Handle customer interactions across phone, email, chat, and case management systems, ensuring timely and professional responses
- Apply knowledge of Luggage Forward products, services, and policies to resolve customer inquiries effectively
- Maintain accurate documentation of customer interactions in company systems (such as Zendesk)
- Collaborate with teammates and cross-functional partners to resolve issues and coordinate solutions
- Identify and escalate potential service gaps, process challenges, or customer concerns
- Support team meetings, initiatives, and continuous improvement efforts
- Prepare and assemble customer shipping packets to support smooth luggage shipments
- Review customer bookings to ensure shipment details are complete and accurate
- Identify and flag issues such as missing information, shipment problems, or delays
- Coordinate with logistics partners regarding pickups, deliveries, and shipment updates
- Assemble and ship Luggage Forward supplies to partners as needed
- Support packet-related projects, operational workflows, and logistics tasks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
