Logistics Claim Specialist - Bilingual (English/Korean)
About The Position
WOONGJIN, Inc. is seeking a Logistics Claim Specialist who is bilingual in English and Korean. This role involves managing and processing all damage-related claims for both finished goods and raw material components within the warehouses. The specialist will identify, investigate, and document damages from various sources such as handling, transportation, storage, and production. This position requires coordination with internal departments like production, logistics, quality, warehouse, and finance, as well as preparing and submitting claim documentation to external parties. The role also includes tracking claim status, recovery progress, and closure timelines, maintaining claim records, and developing trend reports. Additionally, the specialist will support internal audits and compliance requirements related to damage and claim management.
Requirements
- Bilingual in English & Korean
- Minimum 1 years of experience in claim management, quality, logistics, warehouse, or manufacturing operations
- Hands-on experience handling product or material damage cases in a manufacturing or plant environment
- Strong investigation, documentation, and cross-functional coordination skills
- Ability to manage multiple claim cases simultaneously
- Proficiency in MS Excel
Nice To Haves
- Experience in manufacturing plants handling both finished goods and raw materials
- Familiarity with internal claim processes, vendor claims, and insurance handling
- Experience working with external suppliers, carriers, or insurance companies
Responsibilities
- Manage and process all damage-related claims, covering both finished goods and raw material components in the warehouses
- Identify, investigate, and document damages (handling, transportation, storage, production, etc.)
- Coordinate claim resolution with internal departments including production, logistics, quality, warehouse, and finance
- Prepare and submit claim documentation to internal departments, vendors, carriers, and other interested parties
- Track claim status, recovery progress, and closure timelines
- Maintain comprehensive claim records and develop periodic damage and claim trend reports
- Support internal audits and compliance requirements related to damage and claim management
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
