Logistics Call Center Hiring Event
About The Position
This role is for a Logistics Call Center Representative I, involving handling inbound calls from Logistics clients and ground Logistics. Responsibilities include receiving client pick-up requests, directing clients to the appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries and complaints. The position utilizes an automated Logistics System to assign routine pick-ups to internal or external resources to ensure timely delivery to the lab. It also provides accurate data and information to support Dispatcher I and Dispatcher II functions.
Requirements
- Ability to handle inbound calls with Logistics clients and ground Logistics.
- Ability to receive client pick-up request calls.
- Ability to direct clients to appropriate functional resource.
- Ability to communicate with field Logistics operations.
- Ability to respond to customer inquiries/complaints.
- Proficiency in utilizing automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab.
- Ability to provide accurate data and information to support Dispatcher I and Dispatcher II functions.
Nice To Haves
- Dispatcher I
- Dispatcher II
Responsibilities
- Handling inbound calls with Logistics clients and ground Logistics.
- Receiving client pick-up request calls.
- Directing clients to appropriate functional resource.
- Communicating with field Logistics operations.
- Responding to customer inquiries/complaints.
- Utilizing automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab.
- Providing accurate data and information to support Dispatcher I and Dispatcher II functions.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
