Logistics Associate - Elmhurst, IL

TRACE Medical • Elmhurst, IL

5d

About The Position

The Logistics Associate executes shipping, receiving, inventory management, and customer support activities. The role ensures that equipment, parts, and supplies are processed accurately and efficiently while providing service to internal and external customers. The position combines warehouse operations with customer service in a fast-paced environment.

The work is primarily in a warehouse, with office interaction. Regular communication with customers and team members uses a phone, email, and shipping software; the role also involves physical tasks such as lifting, moving, and organizing inventory.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in shipping/receiving, logistics, or warehouse operations.
• Proficiency with shipping systems such as FedEx, UPS, and freight carriers, and with inventory management software.
• Strong attention to detail and organizational skills.
• Ability to lift 50 lbs and operate warehouse equipment such as pallet jacks and dollies.
• Excellent verbal and written communication skills.
• Tech-savvy, with the ability to use email, spreadsheets, and CRM systems effectively.

Nice To Haves

• Associate degree preferred.
• Customer service experience preferred, especially in a technical or service-based environment.

Responsibilities

• Process incoming shipments by unloading deliveries, inspecting for damage, verifying packing slips, and stocking inventory.
• Prepare outgoing ground and freight shipments by picking, packing, labeling, and coordinating carrier pickups.
• Maintain accurate shipping and receiving records in the inventory management system.
• Organize, stock, and maintain warehouse inventory, including biomedical equipment, supplies, and parts.
• Perform regular cycle counts and inventory audits to ensure inventory accuracy.
• Monitor stock levels and notify supervisors of low inventory or reorder needs.
• Respond to customer inquiries about order status, shipment tracking, and product availability.
• Coordinate with the service team to support equipment repairs, returns, and exchanges.
• Resolve shipping issues or order discrepancies with customers professionally and promptly.
• Maintain a clean, organized, and safe warehouse environment.
• Assist with order fulfillment for rentals, repairs, and equipment dispatch.
• Support sales, service, and finance teams with logistics-related tasks.

Benefits

• Competitive pay based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED