Logistics Associate - Supply Chain Management

Mayo Clinic • Jacksonville, FL

2d • $18 - $24

About The Position

The Logistics Associate supports Supply Chain Management (SCM) by helping ensure accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products throughout Mayo Clinic. The role handles daily material movement while following safety, security, and productivity standards, and interacts with suppliers to expedite orders, manage returns, and resolve invoice and receipt problems.

The position provides logistics support and handles a high volume of requests from Mayo Clinic staff through phone, mail, and fax. It serves as a contact point for inquiries, coordinates with other SCM personnel to resolve problems, researches transactions such as invoices not received and received-but-not-invoiced items, and manages specialty requests involving proof of delivery, shipping modes, and returns. The role also supports distribution of medical products and services, including controlled substances and hazardous materials, and uses reports to maintain transaction data integrity and support special handling, expediting, critical orders, and routine fulfillment. The associate identifies trends that may delay processing and collaborates on long-term solutions, complies with policies and governmental regulations, and assists with projects and other duties assigned by leadership.

The selection process may include an OnDemand pre-recorded interview. This vacancy is not eligible for visa sponsorship or transfer and does not participate in the F-1 STEM OPT extension program.

Requirements

• High school diploma or GED and two years of supply chain or business-related experience; an associate degree plus one year of experience is considered equivalent.
• Strong personal computer skills.
• Strong communication, problem-solving, continuous improvement, and teaming skills.
• Excellent verbal and written communication skills.
• Ability to work in a team-oriented atmosphere and support multiple departments.
• Adaptability and flexibility in a changing work environment.
• Ability to handle and prioritize simultaneous tasks.
• Basic understanding of accounting principles.
• Ability to manage time to meet deadlines.
• A driver’s license is required only for a small subset of employees who may be asked to drive.

Responsibilities

• Support accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products.
• Carry out daily activities involving movement of materials throughout Mayo Clinic while following safety, security, and productivity standards.
• Interact with suppliers regarding expediting, returns, and invoice or receipt problems.
• Handle a high volume of incoming requests via phone, mail, and fax from Mayo Clinic staff at all levels.
• Serve as a point of contact for inquiries and problems from other SCM areas, and enlist appropriate SCM personnel as needed.
• Research and resolve problem transactions related to invoices not received and received but not invoiced.
• Research specialty transactions arising from verbal or written requests, including aged proof-of-delivery items, shipping mode identification, and returns management.
• Assist with distribution of medical products and services, including controlled substances and hazardous materials.
• Use reports to ensure transaction data integrity for special handling instructions, expediting, critical orders, and routine fulfillment.
• Identify trends that cause processing delays and collaborate with affected individuals to implement long-term solutions.
• Comply with applicable policies and governmental regulations.
• Assist with projects as directed by SCM leadership and perform other job-related duties assigned by leadership.
• Support SCM continuous improvement initiatives and work with other SCM areas to provide customer service.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED