LOGISTICS ASSISTANT - LONDON (ON-SITE)

Green Shield Canada•London, ON

2d•CA$43,721 - CA$68,706•Onsite

About The Position

This role is responsible for assisting with scheduling and dispatching, providing back-up support for pharmacy operations, and handling filing and administration. The Logistics Assistant will also be involved in customer outreach for delivery scheduling, coordinating deliveries using logistics software, preparing orders for shipment, and managing office supplies and inventory. The position supports the continuous improvement of shipping/receiving and logistics processes, performs quality control on incoming shipments, prepares shipping labels and packages, and manages incoming and outgoing shipping products. The role requires constant communication with drivers and courier customer support, managing customer service interactions from a shipping/logistics standpoint, ensuring medications are ready for delivery, and coordinating with other GreenShield sites. The Logistics Assistant will also act as a representative of GreenShield Pharmacy, care for designated company automobiles, and assist with daily duties as delegated by the pharmacy manager.

Requirements

The ability to work independently.
Highly organized, and self-driven individual
2+ years' experience in shipping, logistics, or warehouse environment
Must have a valid G license
Proficiency in English is required for this position.

Responsibilities

Assist with scheduling and dispatching responsibilities such as record keeping and scheduling.
Providing back-up support and organization for Pharmacy operations
Filing and administration
Outreach to customers and patients (via phone, text, or email) for scheduling timely deliveries. Support patients with inquiries and investigations into missed deliveries, order status, and other order related communications as needed.
Coordinating deliveries and routing orders on the logistics software for in-house deliveries, local couriers, and third-party logistics companies
Preparing orders for shipments as per GreenShield Pharmacy Shipping protocols, and coordinating third-party logistics pickup and drop off. Includes pharmacy prescription orders, health store orders, specialty clinic shipments.
Office management - cleaning, ordering and stocking pharmacy and business supplies, shipping/receiving, administration as needed.
Support the Manager, Logistics and Warehouse and Pharmacy Manager in continuous improvement and optimization of shipping/receiving and logistics processes at GreenShield Pharmacy
Receiving shipping orders and performing quality control following cold chain procedures. Includes medications, health store, pharmacy and office supplies, and other orders as the business necessitates
Prepare shipping labels and prepare packages following delivery protocols, and when applicable cold chain procedures.
Ensure pharmacy and shipping materials are well stocked in daily-weekly basis, keep inventory and order new supplies.
Assist with deliveries during working hours if required or to fill in for staff during holidays, have a full G License.
Responsible in incoming and outgoing shipping products. Coordinate the flow of materials throughout the company with other pharmacy sites
Dispose of cardboard boxes into dumpster in parking lot on a daily basis.
Constant open communication with drivers to ensure that operations continue to run smoothly and efficiently.
Communicate with courier customer support as needed.
Manage and support the customer service interactions between the clinical staff, patients, and the patients’ clinics from a shipping/logistics standpoint
Arriving to the office in the morning to collect and check that all medications are ready and packed for delivery.
Communicate and coordinate as needed with the Logistics and warehouse team at other GreenShield sites
Act as a representative of the GreenShield Pharmacy
Care for designated GreenShield automobiles
Assisting with day-to-day duties as delegated by the pharmacy manager.