Leasing Consultant - London, ON

Medallion Corporation•London, ON

7d•Onsite

About The Position

Our Leasing Consultants work together with our management team members and are responsible for leasing our available suites to prospects looking for a place to call home.

Requirements

Minimum 2 years in a customer service, sales-related role
Professional and service-oriented approach to daily duties
Ability to multi-task and work well under pressure
Strong sales and closing related skills
Computer experience with Microsoft Office, specifically Word and Excel
Desire to work with people and the ability to remain customer focused in a fast paced and constantly changing environment
Adaptable, organized and flexible - the ability to handle different problems as they occur

Nice To Haves

Yardi experience preferred

Responsibilities

Respond to all leasing inquiries in a timely and professional manner via email, telephone, and walk-in traffic, ensuring a high level of customer service and engagement
Conduct comprehensive community and suite tours, effectively showcasing property features, amenities, and available units to prospective residents
Responsible for using and uploading Matterport footage
Manage the full leasing process, including application intake, documentation, reference and credit checks, and ongoing follow-up to convert prospects into residents
Prepare and execute all required leasing paperwork accurately, ensuring compliance with company policies and applicable regulations
Coordinate closely with site teams to deliver a seamless and positive move-in experience for all new residents
Collaborate with property management and site staff to complete turnover and pre-move-in inspections, ensuring suites are fully prepared and meet quality standards prior to occupancy
Collaborate with property management and site staff on move-outs
Track, maintain, and update leasing activity records, and prepare regular leasing and performance reports as required by management
Conduct ongoing market research and competitive analysis to stay informed on industry trends, pricing strategies, and competitor offerings
Provide recommendations to management on pricing, promotions, and marketing strategies based on market insights
Maintain the presentation and cleanliness of the leasing office, model suites (where applicable), and common areas to ensure a welcoming environment for prospects and residents
Build and maintain strong relationships with prospective and current residents to support leasing goals and resident retention
Assist with lease renewals and resident retention initiatives by proactively engaging with current residents and addressing concerns