Logistics and Trade Manager

Church & Dwight Co., Inc.•Fort Collins, CO

2d•$110,900 - $157,900•Hybrid

About The Position

The Logistics and Trade Manager is responsible for the day-to-day execution and oversight of global customer logistics, trade compliance, warehousing, and third-party logistics (3PL) operations. This role serves as the operational lead for customer order fulfillment, international logistics coordination, inventory movement, and supply chain process optimization while ensuring alignment with company objectives, customer expectations, and regulatory requirements. The Logistics and Trade Manager provides direct leadership to logistics personnel and external 3PL partners and is accountable for operational execution, customer service performance, logistics compliance, and continuous improvement initiatives. This role ensures logistics operations are functioning efficiently, key metrics and customer requirements are achieved, and operational risks, capacity constraints, and service issues are proactively managed. The Logistics and Trade Manager serves as the primary logistics resource for Customer Service, Sales, Supply Chain, Operations, Finance, Quality, IT, and external logistics providers, representing logistics in cross-functional execution, process improvement initiatives, and issue resolution activities.

Requirements

Direct leadership to logistics personnel and external 3PL partners
Operational execution, customer service performance, logistics compliance, and continuous improvement initiatives
Ensuring logistics operations are functioning efficiently
Achieving key metrics and customer requirements
Proactively managing operational risks, capacity constraints, and service issues
Serving as the primary logistics resource for Customer Service, Sales, Supply Chain, Operations, Finance, Quality, IT, and external logistics providers
Representing logistics in cross-functional execution, process improvement initiatives, and issue resolution activities
Developing and maintaining logistics metrics, operational linearity, and performance reporting
Accurate and timely processing of customer orders, including EDI and non-EDI transactions
Ensuring customer requests, carrier inquiries, documentation requirements, and daily system transactions are completed effectively and within service expectations
Communicating critical operational information to Customer Service, Sales, Marketing, Supply Chain, Finance, IT, Quality, and Warehousing teams
Collaborating cross-functionally to improve logistics processes and overall service performance
Managing the setup, integrity, and ongoing maintenance of all customer master data within Oracle and related systems
Conducting root cause analysis of logistics performance metrics including order compliance, on-time delivery, customer scorecards, and operational KPIs
Analyzing operational data, identifying trends, and implementing corrective actions and process improvements
Overseeing the storage, movement, and global distribution of finished goods
Ensuring products are delivered accurately, on time, and in the most cost-effective manner while meeting customer compliance requirements
Fostering a culture of continuous improvement through Lean principles and Kaizen initiatives
Identifying opportunities to streamline processes, reduce waste, and improve operational efficiency
Supporting and overseeing Order-to-Cash processes including EDI transactions, customer order management, customer compliance requirements, and issue resolution activities
Establishing, maintaining, and reporting logistics and warehousing KPIs with emphasis on customer scorecards, global 3PL performance, and operational service metrics
Benchmarking against industry standards to improve performance and reduce compliance-related fines
Supporting and improving E-Commerce and Direct-to-Consumer logistics operations, including shipping, fulfillment, and returns management processes
Overseeing all finished goods warehousing activities across global logistics locations
Supporting workforce planning, staffing, and operational training initiatives
Ensuring logistics personnel and external partners are properly trained and aligned with company goals, safety standards, and operational procedures
Developing and supporting execution of short-term and long-term logistics strategies focused on operational scalability, warehouse optimization, cost reduction initiatives, and supply chain efficiency improvements
Identifying and implementing technology and process improvement opportunities within logistics operations
Overseeing product return, reclamation, and reverse logistics activities
Supporting and monitoring ISO, FDA, OSHA, Hazmat, environmental, and safety compliance requirements within logistics and warehousing operations
Participating in audits and adherence to operational safety standards
Overseeing facility-related logistics activities
Supporting environmental health and safety requirements within warehouse and operational environments
Representing the organization in professional, customer, and industry settings
Conducting all business activities in a fair, ethical, and legally compliant manner
Supporting an inclusive and professional work environment aligned with company values and policies

Nice To Haves

Lean principles and Kaizen initiatives

Responsibilities

Lead and direct the daily functions of all 3PL activities to ensure operational capacity, efficiency, and service performance are maintained. This includes developing and maintaining logistics metrics, operational linearity, and performance reporting.
Oversee the accurate and timely processing of customer orders, including EDI and non-EDI transactions, while ensuring customer requests, carrier inquiries, documentation requirements, and daily system transactions are completed effectively and within service expectations.
Communicate critical operational information to Customer Service, Sales, Marketing, Supply Chain, Finance, IT, Quality, and Warehousing teams while collaborating cross-functionally to improve logistics processes and overall service performance.
Manage the setup, integrity, and ongoing maintenance of all customer master data within Oracle and related systems to ensure operational continuity and transaction accuracy.
Conduct root cause analysis of logistics performance metrics including order compliance, on-time delivery, customer scorecards, and operational KPIs. Analyze operational data, identify trends, and implement corrective actions and process improvements.
Oversee the storage, movement, and global distribution of finished goods to ensure products are delivered accurately, on time, and in the most cost-effective manner while meeting customer compliance requirements.
Foster a culture of continuous improvement through Lean principles and Kaizen initiatives by identifying opportunities to streamline processes, reduce waste, and improve operational efficiency.
Support and oversee Order-to-Cash processes including EDI transactions, customer order management, customer compliance requirements, and issue resolution activities to support overall customer satisfaction and operational effectiveness.
Establish, maintain, and report logistics and warehousing KPIs with emphasis on customer scorecards, global 3PL performance, and operational service metrics. Benchmark against industry standards to improve performance and reduce compliance-related fines.
Support and improve E-Commerce and Direct-to-Consumer logistics operations, including shipping, fulfillment, and returns management processes.
Oversee all finished goods warehousing activities across global logistics locations to ensure operational effectiveness, inventory accuracy, and alignment with customer and business requirements.
Support workforce planning, staffing, and operational training initiatives to ensure logistics personnel and external partners are properly trained and aligned with company goals, safety standards, and operational procedures.
Develop and support execution of short-term and long-term logistics strategies focused on operational scalability, warehouse optimization, cost reduction initiatives, and supply chain efficiency improvements.
Identify and implement technology and process improvement opportunities within logistics operations to support automation, operational effectiveness, and company growth initiatives.
Oversee product return, reclamation, and reverse logistics activities to minimize waste, improve material recovery, and support cost avoidance initiatives.
Support and monitor ISO, FDA, OSHA, Hazmat, environmental, and safety compliance requirements within logistics and warehousing operations, including participation in audits and adherence to operational safety standards.
Oversee facility-related logistics activities while supporting environmental health and safety requirements within warehouse and operational environments.
Represent the organization in professional, customer, and industry settings through participation in meetings, conferences, and customer discussions supporting operational alignment and business objectives.
Conduct all business activities in a fair, ethical, and legally compliant manner while supporting an inclusive and professional work environment aligned with company values and policies.