Logistics and Retail Customer Service Coordinator

Riega Foods•Kansas City, MO

17d•Hybrid

About The Position

Riega Foods is a Kansas City-based organic herb and spice company that emphasizes clean and flavorful ingredients. As a certified organic supplier, they partner with companies that value quality and integrity. The company culture is described as hardworking and curious, with a focus on doing things the right way. This role is a core administrative and data-entry position within the Supply Chain function, managing inbound ingredient shipment tracking and logistics, outbound fulfillment coordination, and retail customer order processing. Success requires high data-entry accuracy, exceptional tracking and organizational habits, and the ability to handle heavy transactional volumes across multiple systems in a fast-paced manufacturing environment.

Requirements

1-2 years of experience in customer service, order management, or account coordination
Proficiency working across multiple systems, including ERP, EDI, CRM, and e-commerce platforms
Strong written and verbal communication skills, with the ability to manage relationships across customers, brokers, warehouse teams, carriers, and internal teams
Excellent attention to detail and strong organizational skills; comfortable managing multiple accounts, warehouse locations, and priorities simultaneously
Proficiency in Microsoft Excel (or Google Sheets) for tracking and reporting
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment

Nice To Haves

Food/CPG manufacturing or distribution experience strongly preferred
1-2 years of experience with transportation and logistics (e.g., carrier scheduling, freight coordination, transportation management systems) strongly preferred
Experience working with 3PL warehouse partners preferred
Experience with international shipments preferred
Experience with Cin7 Core preferred but not required
Familiarity with retail, distributor, and e-commerce order processes and portal requirements (e.g., major retailer vendor portals) preferred
Familiarity with specific EDI transaction sets (850, 810, 856, 940, etc.) preferred
Associate's or Bachelor's degree preferred (or equivalent combination of education and experience)

Responsibilities

Enter purchase orders as directed by purchasing team and collect appropriate pre-ship paperwork
Update and maintain accurate supplier ready dates and purchase order dates in ERP system
Manage inbound dock appointments and provide warehouse proper receiving documentation prior to arrival
Assist warehouse team with discrepancies upon material arrival
Enter, process, and track retail and private label customer orders across retail, distributor, and e-commerce channels from receipt through fulfillment
Accurately invoice all retail and private label orders
Resolve order discrepancies, shortages, pricing issues, and shipping errors in a timely manner
Serve as the primary point of contact with buyers for retail, distributor, and e-commerce orders
Prepare and ship retail customer samples and trade show materials
Coordinate and schedule inbound transportation for domestic and international raw materials
Coordinate and schedule outbound transportation for retail finished goods
Track and troubleshoot freight shipment or delivery issues, escalating as needed
Compile and distribute regular status reports regarding open orders, fill rates, inventory accuracy, and inbound/outbound delivery timelines
Identify and flag short-dated, slow-moving, or at-risk inventory early for leadership review
Support new item customer setup, pricing updates, and customer portal maintenance
All other duties as assigned