Logistics Analyst

Merchology•Plymouth, MN

4d•Hybrid

About The Position

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! The Logistics Analyst provides analytical, operational, and decision support for the company’s freight strategy, with primary responsibility for delivering fast, accurate freight cost estimates, particularly for complex and international sales opportunities. This role transforms freight data, rate structures, and shipment performance into actionable insights that support sales velocity, margin accuracy, and operational planning. Partnering closely with the Freight Manager, the Logistics Analyst enables scalable quoting, strengthens freight decision-making, and ensures continuity of freight knowledge and support.

Requirements

Experience with ShipHawk or similar WMS/TMS platforms
Experience with FedEx Ship Manager and parcel/LTL environments
Familiarity with international freight and Incoterms
Advanced Excel or BI/reporting tool experience
Experience in a high-mix or custom fulfillment environment
Bachelor’s degree in supply chain, Logistics, Business, Analytics, Finance, or related field or equivalent experience
International shipping experience
2–4 years of experience in freight, logistics, transportation analysis, or related roles
Demonstrated ability to produce fast, accurate freight cost estimates
Experience working with a TMS or shipping system to analyze rates and service options
Strong analytical, organizational, and documentation skills
Ability to manage multiple time-sensitive requests with accuracy
Strong written and verbal communication skills
Willingness to serve as primary quoting support and backup coverage
English speaking and able to communicate effectively with co-workers, management, and external contacts
Computer Skills, Microsoft Office Suite Proficiency

Responsibilities

Serve as the primary responder for complex, international, and non-standard freight quote requests
Translate sales requirements into accurate, defensible freight cost scenarios using established rate logic and assumptions
Deliver freight quotes within defined SLAs to support deal velocity
Document quoting logic, assumptions, risks, and scenarios for repeatability and learning
Escalate expectations and trade-off decisions to the Freight Manager as needed
Demonstrate Merchology Core Values daily
Maintain and analyze freight data related to spend, service performance, additional freight charges, and claims
Develop and maintain freight KPIs, dashboards, and reporting used by Operations and leadership
Support carrier negotiations and strategy through modeling, historical analysis, and scenario development
Identify drivers of freight cost variance, including unplanned additional freight charges, packaging issues, and execution-related costs
Act as a primary power user of the ShipHawk TMS and carrier shipping tools to support quoting, execution analysis, and troubleshooting
Support damage, loss, and freight claims analysis, documentation, and recovery tracking
Assist with invoice review, audits, and discrepancy analysis
Partner cross-functionally with Sales, Operations, Finance, Purchasing, and Technology
Provide backup coverage for freight quoting and analysis during peak demand or Freight Manager absence