Analyst, Inventory Control-1

Shoppers Drug Mart•Mississauga, ON

1d•CA$60,000 - CA$82,500•Onsite

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Position Summary Reporting to the Team Lead, Sales and Distribution, the Logistics Administrator is responsible for coordinating and monitoring the movement of customer shipments throughout the supply chain. This role serves as the primary point of contact for shipment tracking, delivery coordination, carrier communication, and logistics issue resolution to ensure customers receive exceptional service. The Logistics Administrator works collaboratively with internal departments, carriers, pharmacies, wholesalers, patient support programs, and healthcare stakeholders to ensure timely, accurate, and compliant deliveries while maintaining Specialty Health Network's service standards. The successful candidate demonstrates exceptional customer service, analytical thinking, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

2–4 years of experience in logistics, transportation, customer service, supply chain, or a related operational environment.
Experience coordinating deliveries, shipment tracking, or transportation logistics.
Experience working with multiple stakeholders in a customer-focused environment.
Excellent organizational and time management skills.
Strong analytical and problem-solving abilities.
Exceptional customer service and communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong attention to detail and accuracy.
Ability to work independently while collaborating effectively within a team.
Strong interpersonal, negotiation, and relationship management skills.
Adaptable, responsive, and self-directed.
Demonstrated ability to make sound decisions under pressure.
Advanced Microsoft Excel (Mandatory)
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Experience maintaining databases, reports, and spreadsheets.
Strong bilingual communication skills (English/French) – written and verbal.
Post-secondary diploma (2–3 year College Diploma) in: Supply Chain Management, Logistics, Business Administration, Operations Management, or a Related field.
Equivalent combination of education and experience may be considered.

Nice To Haves

French
Experience with ERP, transportation management, or order management systems is considered an asset.
Professional certifications (considered an asset): Supply Chain Management Professional (SCMP), Certified Logistics Professional (CLP), APICS/ASCM Certification.

Responsibilities

Monitor and track shipments from order release through final delivery.
Coordinate shipment movement to ensure service level agreements (SLAs) and delivery timelines are achieved.
Investigate shipment delays and proactively communicate updates to customers and internal stakeholders.
Verify shipment details including: Purchase Order numbers, Delivery numbers, Pickup references, Shipper and receiver information, Hours of operation, Quantities, Special handling requirements.
Coordinate Proof of Delivery (POD) requests for internal teams, warehouses, pharmacies, Specialty Care Centers (SCCs), and Specialty Pharmacy Networks (SPNs).
Perform shipment tracking analysis, including: Successful deliveries, Re-attempted deliveries, Delayed shipments, Delivery exceptions.
Respond to customer and internal inquiries promptly, professionally, and accurately.
Coordinate pickup and delivery appointments for patients, pharmacies, clinics, and healthcare providers.
Communicate appointment confirmations and scheduling changes to all applicable parties.
Liaise with transportation partners to obtain delivery updates and estimated arrival times (ETAs).
Escalate service disruptions, transportation issues, and delivery concerns to carriers and internal stakeholders as required.
Support carrier onboarding and carrier vetting processes.
Enter customer orders accurately while following established Standard Operating Procedures (SOPs).
Investigate and resolve shipment discrepancies and operational exceptions.
Maintain accurate shipment documentation and tracking records.
Provide ad hoc logistics reporting and shipment information to internal stakeholders.
Cross-train within Operations to support business continuity and departmental coverage.
Participate in continuous improvement initiatives to enhance logistics processes and customer experience.
Follow all Specialty Health Network policies, SOPs, and regulatory requirements.
Report all Adverse Events (AEs) and Product Technical Complaints (PTCs) immediately in accordance with company procedures.
Maintain confidentiality and compliance when handling patient and customer information.
Support audit readiness and documentation requirements.
Support departmental projects and administrative initiatives.
Participate in overtime, rotational schedules, weekends, holidays, or on-call coverage when business requirements dictate.
Perform additional duties as assigned.