Logistics Administrator

Moe's Home Collection • Vancouver, BC

3d • CA$45,000 - CA$50,000 • Hybrid

About The Position

The mission of the Logistics Department is to ensure fast, reliable, and cost-effective delivery of our products while creating an exceptional customer experience from start to finish. Reporting to the Logistics Manager, the Logistics Administrator is responsible for order entry, inventory tracking, delivery coordination, and managing customer returns and exchanges. The ideal candidate is highly organized, detail-oriented, enjoys solving problems, and is committed to delivering outstanding customer service.

Requirements

• Excellent written and verbal communication skills in English.
• Highly organized with exceptional attention to detail and the ability to effectively prioritize competing tasks.
• Strong computer skills, including Microsoft Excel, Outlook, and Word.
• Collaborative team player with a positive, proactive, and customer-focused attitude.
• Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
• High school diploma required

Nice To Haves

• Experience working with an ERP system is considered an asset.
• Previous experience in a logistics, supply chain, or administrative support role is an asset.
• Post-secondary education in Business, Supply Chain, or a related field is considered an asset.

Responsibilities

• Process and dispatch customer orders in alignment with committed delivery timelines and estimated arrival dates.
• Coordinate with logistics carriers to obtain shipment quotes, monitor deliveries, and proactively resolve transportation issues.
• Review and reconcile carrier invoices to ensure accuracy.
• Deliver exceptional customer service by responding to inquiries professionally, accurately, and in a timely manner.
• Maintain organized physical and digital documentation related to order fulfillment, distribution, pricing, and contractual agreements.
• Manage customer returns and exchanges by issuing return authorizations, coordinating product returns, facilitating inspections with internal teams, updating inventory records, and reconciling returns with accounting.
• Provide timely and accurate delivery updates to Customer Care and Retail teams while troubleshooting shipment-related issues.
• Support inventory accuracy through order tracking and system updates.

Benefits

• Competitive salary plus bonus.
• Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED