Lodging Logistics Specialist

Team Housing Solutions, Inc.•New Braunfels, TX

6d•Onsite

About The Position

At Team Housing Solutions, we deliver exceptional temporary lodging services to organizations deploying teams across the United States and globally. We build flexible, on-demand housing solutions by partnering with property owners, asset managers, and third-party providers, driving cost efficiency and operational agility for our clients. Our mission is to provide superior temporary lodging experiences through streamlined systems, impeccable service, and a collaborative spirit that values our dedicated team, supply partners, and clients alike. The Lodging Logistics Specialist is responsible for handling reservations and inquiries for Team Housing Solutions Clientele. The Lodging Logistics Specialist will communicate with customers and hotels/properties to assist with making reservations, managing cancellations, adjusting reservations, resolving any issues or concerns that may arise during the reservation and ensure that all reservations are accurately recorded and processed.

Requirements

Some college; A degree is preferred.
One or more year(s) of experience in Reservations or Customer Service
Knowledge of reservation & accounting systems.
Skilled in customer service.
Proficient in Microsoft Office.
Strong attention to detail, accuracy, and problem-solving skills.
Strong organizational skills.
Effective communication and interpersonal skills.
Team collaboration.

Nice To Haves

Experience in Energy Corporate Housing and/or Hospitality is preferred.

Responsibilities

Manage incoming reservation inquiries via phone, email or online booking platforms.
Provide accurate information about room availability, rates, and hotel amenities to potential guests.
Reserve lodging on behalf of THS Clients.
Process reservations and update booking systems, accounting systems and funding systems with relevant information.
Manage cancellations, modifications, and special requests from Clients or Guests.
Follow Texas vs. out of Texas rate policies and calculate profitable margins.
Create hotel proposals.
Support the Government Lodging Logistics Team in hotel research and bookings as needed.
Ensure hotels receive booking details, CCAs, and payment.
Communicate with hotels to ensure clear expectations and instructions on each reservation to ensure a smooth check in/check out process.
Ensure guest swaps are managed appropriately and rooms are cleaned between guests.
Promptly resolve any hotel or guest issues, escalate the issue to Assistant Director of Client Services if needed.
Work with hotels on discrepancies or issues on behalf of the Client.
Update and maintain Client rosters.
Track all reservations for Clients to meet their specific needs and requirements.
Create rosters for new Clients.
Complete roster audits as assigned.
Generate and compile reports for Clients to meet their specific needs and requirements.
Send In House Reports to Clients as assigned/requested.
Conduct market research for specific locations or lodging requests.
Rate negotiations with hotels/properties as needed.
Support reservation department projects.
Ensure all guest services calls or emails are taken care of or passed along to Corporate Housing.
Input all necessary work orders.
All other duties as assigned.