Lodging Front Desk Agent

Alterra • Warren, VT

1d • Onsite

About The Position

Sugarbush Resort is seeking individuals with a strong eye for guest service and hospitality to become Front Desk Agents for the Lodge at Lincoln Peak. This position is full time seasonal that has potential to be year-round. It is scheduled Monday-Friday 8am-2pm 30 hours per week and has a starting wage of $20/hour. As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner. Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.

Requirements

• Professional personality
• Friendly, responsive, helpful, and knowledgeable attitude
• Ability to juggle many demands and sometimes difficult guests
• Availability for a flexible workweek (including holidays and weekends)
• General computer knowledge
• Experience with cashier/customer service
• Timely and reliable attendance
• Written, spoken and reading proficiency in the English language
• Ability to work flexible hours and overtime during busy periods
• Requires repetitive data entry and long periods of standing
• Occasional lifting of luggage up to 20 lbs
• An offer of employment may be contingent upon the results of a background, MVR, or criminal records check

Nice To Haves

• Experience at a hotel/front desk
• Previous use of SMS or other reservations systems

Responsibilities

• Greeting guests
• Answering phones
• Checking guests in/out
• Providing information about the resort and the Mad River Valley
• Process charges in selling resort products/services
• Responding to guest needs
• Balancing guest accounts
• Working with the resort's information systems
• Print lift tickets for groups and guests during winter season

Benefits

• Comprehensive wellness initiative
• Unwavering commitment to safety
• Growth opportunities
• Wide variety of resort benefits
• Skiing
• Golf
• Mountain activities
• Health club membership
• Resort discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed