Lodging Front Desk Agent
About The Position
Year Round Welcome to Schweitzer—where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future. Position Summary: The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.
Requirements
- Minimum education required- High school diploma/GED preferred
- Minimum time in related position- Preferred one year in customer service position
- Basic computer skills necessary.
- Will use systems such as SMS, Onity and Lynx.
- Also will utilize Microsoft Office programs such as Excel and Word.
- Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)
- Ability to maintain a calm demeanor even while receiving guest complaints
- 18 years of age minimum
- Driver's license preferred
Responsibilities
- Greet guests face to face as well as via phone
- Operate the phone switchboard, transferring calls and responding to inquires
- Use computer system to check guests in/out and assist with making reservations
- Accurately and efficiently collect revenues from room rentals and other purchases.
- Provide directions and activity suggestions
- Utilize systems such as SMS/Onity/Lynx for front desk operations
- Provide security for guests by controlling room keys
- Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.
- Assist guests with luggage
- Housekeeping room turnovers
- Other duties as assigned
Benefits
- Free Alterra Mountain Resort pass
- Employee housing
- Discounted onsite childcare
- Accrued paid sick leave
- 401(k) match
- Great discounts and access to pro deals
- Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
