Lodgekeeper-Postcard Cabins Gilchrist Springs-High Springs, FL

Hotel Equities•High Springs, FL

2d•$15 - $16•Onsite

About The Position

Hotel Equities is seeking a Lodgekeeper for the Postcard Cabins Gilchrist Springs, Outdoor Collection by Marriott Bonvoy in High Springs, FL. The Lodgekeeper's responsibilities include cleaning, pressing, and folding clothes and other textile articles, and keeping a record of which items belong to whom. Success in this role requires excellent organizational and interpersonal skills, with the ability to consult with customers on supplementary laundering-related services.

Requirements

High school diploma or equivalent is advantageous.
Prior experience in a similar role is preferable.
Familiarity with cleaning detergents and laundering equipment.
Ability to stand for long periods.
Capacity to lift up to 20 pounds unaided.
Basic arithmetic skills.
Outstanding organizational and time management skills.
Excellent analytical and problem-solving skills.
Personable disposition with a knack for customer service.
Available to work shifts and on weekends.

Nice To Haves

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Sorting, washing, drying, pressing, and folding clothing and other textile items.
Removing stains from items using the appropriate procedures.
Performing minor sewing duties.
Tracking which items belong to whom.
Keeping an updated inventory of laundry detergents and sewing kits.
Prepare for the following day’s shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment.
Tracking maintenance and repairs on laundering equipment.
Ensuring that the facility remains clean at all times.
Anticipating and responding to customers' queries, concerns, and complaints.
Keeping sufficient tokens or change for the washing and drying machines, if required.
Guest communication via KIPSU and TEAMS calls.
Deliver guest request in a timely manner.