Lodge Clerk
About The Position
Assists casino customers in all aspects of the Gift Shop, Lodge and switchboard. The Lodge Clerk accurately makes reservations and checks guests in and out in a timely and accurate manner. He/she is responsible for directing incoming switchboard telephone calls to the appropriate party. The Lodge Clerk substitutes for the night auditor when needed and completes all paperwork and log books accurately. He/she assists in the gift shop by waiting on customers, arranging merchandise displays and taking monthly and annual inventory of all merchandise. The Lodge Clerk is responsible for any other duties as assigned by either the Lodge Director or Lodge Supervisor. Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.
Requirements
- Must be 18 years of age or older.
- Must qualify for a Standing Rock Sioux Tribal Non-Gaming license.
- Must have 20/20 corrected vision and not be color blind.
- Must have outstanding customer service skills and telephone etiquette.
- High school graduate or GED or experience in lieu of.
- Must have at least 3 months experience working with computers preferred.
Nice To Haves
- Six months experience in an area of customer service preferred.
Responsibilities
- Accurately makes reservations and checks guests in and out in a timely and accurate manner.
- Directs incoming switchboard telephone calls to the appropriate party.
- Substitutes for the night auditor when needed and completes all paperwork and log books accurately.
- Assists in the gift shop by waiting on customers, arranging merchandise displays and taking monthly and annual inventory of all merchandise.
- Performs any other duties as assigned by either the Lodge Director or Lodge Supervisor.
- Complies with all BSA/AML regulations, reporting, and training requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
