Locker Room Attendant - Winter 2026/2027

LMLC OPERATIONS LLC•Big Sky, MT

2d•Onsite

About The Position

Yellowstone Club's Member Services team is looking for Locker Room Attendants to join their team for the upcoming Winter season. Our season dates are from Thanksgiving weekend through typically the third weekend of April. The purpose of the Locker Room Attendant is to provide service of personal items to Members and guest in the assigned locker room.

Requirements

High school diploma, GED or vocational training or job-related course work
Minimum of one year of customer services experience or closely-related industry experience
Be able to work weekends and holidays (these are our busiest times)
Valid State Driver’s License

Responsibilities

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Assign seasonal locker space to Members and guests.
Answer Member and guest inquiries; explain cost, availability, policies, and procedures of locker room.
Ensure adequate availability of locker room products; advise Valet Manager or Assistant Manager when new supplies are needed.
Greet arriving and departing Members and guests.
Provide the highest level of customer service to Members.
Keep inventory of lockers, handle and organize locker room activity.
Clean out lockers of dust and other debris when not in use.
Set up lockers for events.
Complete the opening and closing locker room checklist daily.
Completing ski valet tasks for members and guests, which consist of moving their skis while they aren't in use, or moving them from on and off the snow as needed.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
Aid in other Member Services department needs.