Lockbox Processor

MediaNews Group•Willoughby, OH

6d•$15 - $17•Onsite

About The Position

MediaNews Group is looking for a detail-oriented Lockbox Processor to join our team. The Lockbox Processor ensures the accurate and timely handling of customer payments by preparing and processing transactions according to strict account specifications and security standards. This is a vital role for someone who takes pride in high-precision work and thrives in an environment where every detail counts.

Requirements

Ability to read and understand written instructions (including process, policy and procedures manuals) and correspondence
Proficiency in organizing thoughts and delivering clear verbal and written communications to all levels within the organization
The skill set to identify and communicate technical problems to IT staff for swift system resolution
High interpersonal skills, diplomacy, and a naturally customer-focused mindset
A strong ethical foundation, which is essential for handling sensitive financial data
Desire for accuracy and a proactive approach to identifying process improvements
1+ year(s) of business experience
A high school diploma or GED (required), while an Associate’s degree is preferred

Nice To Haves

An Associate’s degree is preferred

Responsibilities

Receive, sort, and scan/process all classes of United States Postal Service (USPS) mail
Capture, check, and document images utilizing high-speed imaging equipment
Prepare documents for efficient processing, ensuring that all necessary materials and capacity are available to complete each transaction
Verify that all equipment is fully operational
Maintain consistent productivity and quality levels to meet department goals
Clean and maintain office equipment and scanner
Lift heavy boxes, files, or paper as needed
Test imaging software and system updates as needed
Provides exceptional customer care with a friendly, professional, and cooperative attitude
Adheres strictly to all safety procedures and business guidelines