Lockbox Payment Processor Fri-Mon 6am-4:30pm

Fifth Third Bank•Cincinnati, OH

1d•Onsite

About The Position

Performs a variety of routine operator duties on a production machine, following well-defined and established procedures. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results.

Requirements

High school diploma or equivalent.
One (1) year experience in a production or Lockbox environment preferred.
Attention to detail.

Nice To Haves

Has gained an increased level of knowledge of multiple customers and procedures. This includes specialized processing for tax accounts, Healthcare accounts and other accounts with unique processing requirements.

Responsibilities

Set up and operate Low Speed Extraction Equipment that is designed to cut open mail at a low speed.
Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications and required workflow.
Extract the mail and prepare the payments for processing according to each customer's specific instructions.
Meet and maintain production and quality standards as set by the assigned department.
Review, sort, and audit materials as needed.
Communicate equipment issues, as occurring, to management team.
Complete all assigned paperwork and report on machines productivity.
Perform routine maintenance of machinery.
Perform general housekeeping on and around machine.
Perform all work in accordance with established safety procedures.
Comply with banking Regulations as they relate to customer confidentiality.
Perform quality checks and basic troubleshooting of machinery.
Perform any other duties as assigned.