Lock Desk Analyst
About The Position
This position supports the Secondary Marketing function by executing lock desk activities that ensure accurate rate locking, pricing validation, and adherence to investor and company guidelines. This role works closely with internal partners to support timely lock transactions, resolve pricing discrepancies, and maintain data integrity across systems. This position contributes to the team’s operational performance through detailed analysis, consistent documentation practices, and effective communication. This role also assists with routine inquiries and provides guidance to less experienced team members as needed. Onsite preferred but remote candidates will be considered if they reside in one of the following states: Colorado, Florida, California, Washington, Utah, Idaho, Nevada, Arizona, Maryland, Virginia, Tennessee, or Texas.
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Minimum of 2 years of relevant experience, or equivalent (e.g. 6–8 years)
- Experience in secondary marketing, lock desk operations, mortgage pricing, or related consumer lending functions
- Working knowledge of mortgage rate locks, pricing adjustments, and secondary market processes
- Broad knowledge of mortgage pricing, loan programs, and secondary marketing processes.
- Strong analytical and data review skills with attention to detail.
- Ability to interpret pricing guidelines and apply program requirements accurately.
- Effective verbal and written communication skills.
- Ability to manage multiple tasks in a time-sensitive, deadline-driven environment.
- Proficiency with LOS platforms, pricing engines, spreadsheets, and reporting tools.
- Problem-solving skills for moderately difficult lock or pricing issues.
- Ability to collaborate effectively with cross-functional teams.
- Strong organizational and documentation skills.
- Commitment to accuracy, compliance, and service quality.
Nice To Haves
- Experience within a lock desk, pricing, or secondary marketing function.
- Familiarity with investor guidelines, loan programs, and mortgage pricing concepts.
- Experience with rate lock systems and loan origination platforms.
Responsibilities
- Process rate lock requests, ensuring accuracy and compliance with pricing guidelines, investor requirements, and internal policies.
- Verify loan pricing, lock terms, and system data to ensure alignment with approved programs and market conditions.
- Assist in resolving lock or pricing discrepancies by analyzing data, reviewing system inputs, and coordinating with internal partners.
- Monitor lock expirations, extensions, and changes to ensure timely updates and adherence to established procedures.
- Communicate lock confirmations, pricing details, and status updates to Loan Officers, Processors, and internal stakeholders.
- Maintain accurate records and documentation for all lock desk activities.
- Support daily pricing updates, including importing and validating rate sheets or pricing feeds as assigned.
- Identify recurring issues and escalate trends or concerns to leadership for further review.
- Provide guidance to entry-level team members regarding lock desk processes and resources.
- Contribute to a collaborative, service-focused environment within Secondary Marketing.
Benefits
- Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
- Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Financial Future: Access a 401(k) retirement savings plan.
- Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
- Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
- Exclusive Perks & Discounts Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
- Pet Insurance: Enjoy discounted group pet insurance rates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
