Lock Desk Analyst

CrossCountry Mortgage, LLC • Cleveland, OH

2d

About The Position

The Lock Desk Analyst's primary responsibility is to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. This position provides real time training, process enhancement suggestions, and support within Secondary Marketing and cross-functional departments. This position operates within Eastern Standard Time Zone working hours to support the East Coast region.

Requirements

• Bachelor’s degree in a related field or equivalent combination of education/experience.
• Excellent attention to detail, mathematical, and analytical skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Nice To Haves

• 2+ years’ mortgage lending experience or equivalent coursework, preferred.
• Experience with Optimal Blue and Encompass systems, preferred.
• Secondary Marketing or Capital Markets experience, preferred.

Responsibilities

• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
• Process change requests, reprice requests, and extension requests.
• Assist Loan Officers with post-lock file inquiries.
• Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.
• Assist with system, product, and procedural inquires.

Benefits

• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level