LOCK DESK SPECIALIST
About The Position
This position works directly with branches, loan officers and loan processors by directing phone calls and emails to Lock Desk Specialists. Duties include but are not limited to: Answer phone calls with questions from loan officers, monitor lock desk email inbox and assign emails to individual Lock Desk Specialists, provide loan scenario pricing and respond to product eligibility questions quickly and accurately when needed, maintain pricing/lock data within the company’s LOS system, process locks, changes, relocks, and extension requests, lock loans with investors, provide support and answer questions regarding the rate lock process, resolve and/or escalate complex loan scenarios to appropriate resources, troubleshoot pricing discrepancies and take steps to resolve any issues, maintain general mortgage compliance knowledge and complete annual recertification of training, and other miscellaneous tasks as needed and assigned by the Secondary Marketing.
Requirements
- Must be able to effectively and positively communicate with branch offices, investors and co-workers
- Effectively analyze and resolve problems at a functional level with branch offices, closing agents, underwriting, compliance and all other co-workers
- Self-starter with the ability to complete a project from start to finish while needing little to no supervision
- Utilize required software packages, including but not limited to: Encompass, Microsoft Word, Microsoft Excel, Adobe Acrobat
Nice To Haves
- Secondary Marketing/Lock Desk experience in the mortgage industry
- Optimal Blue and Encompass experience
Responsibilities
- Answer phone calls with questions from loan officers
- Monitor lock desk email inbox and assign emails to individual Lock Desk Specialists
- Provide loan scenario pricing and respond to product eligibility questions quickly and accurately when needed
- Maintain pricing/lock data within the company’s LOS system
- Process locks, changes, relocks, and extension requests
- Lock loans with investors
- Provide support and answer questions regarding the rate lock process
- Resolve and/or escalate complex loan scenarios to appropriate resources
- Troubleshoot pricing discrepancies and take steps to resolve any issues
- Maintain general mortgage compliance knowledge and complete annual recertification of training
- Other miscellaneous tasks as needed and assigned by the Secondary Marketing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
