Location Operations Manager — Smart Home Integration

Bravas•Francisco, IN

1d•Onsite

About The Position

BRAVAS is the nation's #1 luxury smart home integrator, transforming high-end residences into extraordinary living experiences. We design and install premium home automation, audio/video (AV), lighting control, motorized shades, whole-home networking, and integrated smart home technology — making life effortless, beautiful, and connected. We partner with homeowners, architects, luxury builders, and interior designers on some of the most spectacular homes in the country. And we're growing. We're hiring an experienced Location Operations Manager to lead daily operations at one of our BRAVAS locations. This leadership role oversees smart home project delivery, field service operations, team development, and financial performance — all while upholding the premium standard BRAVAS clients expect. The LOM sits at the intersection of strategy and execution, partnering with Sales, Project Management, Technical Services, and Regional leadership to drive exceptional results across every client engagement.

Requirements

5+ years leading project-based teams in technology integration, AV, construction, or related industries
Proven track record managing P&L, budgets, and performance metrics in an operations role
Strong understanding of project workflows, billing mechanics, and operational efficiency
Experience resolving cross-departmental conflicts and driving team collaboration
Excellent leadership, coaching, and people management skills
Proficiency with ERP/business systems; NetSuite experience strongly preferred
Strong organizational, communication, and problem-solving abilities
Strategic mindset with the ability to balance day-to-day operations and long-term business goals

Responsibilities

Oversee location-wide performance across smart home project delivery, field service, sales, and client support.
Manage P&L, budgets, revenue forecasts, and KPIs to meet financial and operational targets.
Coordinate seamlessly across Sales, Administration, Project Management, AV/Technical Services, and Client Support teams.
Lead hiring, onboarding, training, and ongoing development for a motivated, engaged workforce.
Resolve complex client issues and ensure every smart home project is completed to BRAVAS' luxury standard.
Build operational and workforce plans that meet current project demand and support business growth.
Align on strategic priorities, operational best practices, and process improvements across locations.
Oversee company property, fleet vehicles, tools, and equipment to support field and office operations.