Location Manager

Sila Services•Scarborough, ME

2d•Onsite

About The Position

Dave's World is a one-stop Plumbing, Heating, and Air Conditioning company that has been serving homeowners in the Northeastern, Midatlantic, and Midwestern regions for almost 35 years. Their technical expertise and high level of customer satisfaction have led to explosive growth, prompting them to seek a Location Manager to grow with the company. This role offers stability, great benefits, advancement opportunities, and a best-in-class compensation plan that rewards hard work. The company prides itself on being a team of home service experts dedicated to ensuring peak performance for home’s air conditioning, heating, and plumbing. They are looking for an individual with strong organizational, customer service, and problem-solving skills who enjoys working in a fast-paced environment and can adapt to the changing needs of the home service business and its customers.

Requirements

4+ years of Management Experience
3+ years of Successful Customer Service Experience
4+ years of Dispatch Experience
4+ years of Warehouse/Inventory experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work flexible schedule dependent on workflow
Experience in a role where the phrase “customer first” was practiced daily
Ability to Commute: Scarborough, ME

Nice To Haves

HVAC Exp A+
Service Titan experience is A+
Customer service: 4 years (Preferred)

Responsibilities

Organizing office operations and procedures
Overseeing customer service and service dispatch teams
Handling the administrative office functions
Ensuring the company support team is properly staffed and is operating smoothly
Maintaining office staff by recruiting, selecting, orienting and training employees
Managing installation and service dispatch team, service agreement team, and sales lead coordinating team to ensure operational efficiency and goal attainment
Planning and preparing and supervising work schedules and coordinate daily assignments and activities of associates to meet the needs of the business
Ensuring dispatch procedures are maintained and all work orders are processed properly and timely
Responding to customer complaints or inquiries
Ensuring all administrative duties are completed properly
Managing incoming calls and messages
Working with outside sales team to create sales orders
Managing the process of scheduling sales consultations and installations
Helping customers with Financing Applications
Providing job details to installers and electricians
Maintaining the appearance of location
Reporting data/metrics to managers
Motivating department to hit or surpass their goals
Performs all tasks and duties in an efficient and safe manner
Performs other related duties as assigned or as necessary
Remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs
Represents Dave’s World in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others