Location Manager

Hub Group•Columbia, MO

1d•Onsite

About The Position

The Location Manager is a critical leader responsible for overseeing the day-to-day operations at their assigned location(s). This role requires a full understanding of all aspects of the location's operations, with a primary focus on building positive relationships with clients, recruiting Independent Contractors, and increasing the efficiency and business within the delivery operations. Key priorities include securing 100% of client business in each location and fostering strong Independent Contractor Partnerships, ensuring both profitability and compliance.

Requirements

Proven leader
Effective communication skills
Proven results
Organized
College degree or equivalent experience

Responsibilities

Focus on relationship with client in order to gain 100% of appliance delivery business
Focus on Independent Contractor Partnerships (Profitability & Compliance)
Achieve goals set forth by the client & Hub Group Final Mile
Develop and hold your staff accountable (if applicable)
Continuously recruit and retain Independent Contractors
Manage claims and their processes (with FOC assistance)
P&L Management (Controllables)
Delivery Expense (Minimums / effective routing, support expense)
Operating Expenses (Operation Supplies, Truck Use, Uniform charge back, MC Support Travel, Uncollected Debt)
Warehouse Expense (Contracted Labor, Inventory variances)
Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
Achieve Location Margin goals
Rental car vs mileage reimbursement
Communicate effectively with the DIA, DIM and client staff
Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap)
Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap)
Showroom visits as needed in order to build/maintain relationship with client
Maintain tote inventory and hold BP’s accountable (trade stock)
Enforce and adhere to company policies and procedures.
Responsible for loadout / warehouse oversight of QC with getting teams off dock
Actively route monitor teams from the road (see SOP for details)
Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap)
Hold BP meetings as needed to review claims, settlements, compliance, etc.
Participate in Client and internal conference calls
Provide Weekly updates on your locations. Weekly recap should include: Your schedule for the week, Summarized update of location(s), Standup recap, Ride behind recap, Aging invoices update (if applicable)
Other duties as assigned