AEC- Location Lead

US Eye•Kitty Hawk, NC

2d•Onsite

About The Position

The Location Lead is responsible for providing site leadership resulting in improved patient satisfaction, increased clinical and professional revenues and improved staff efficiency. This role involves overall responsibility for ensuring the clinical and front office staff reflect the standards set by the company.

Requirements

Previous experience in an Ophthalmic Assistant role or commensurate training/experience
Prior medical or front office supervisory experience.
Customer service experience
Proficiency in clinical operations in a medical practice.
High school diploma or GED
Basic Microsoft Word, Excel, and technologically advanced communication systems and devices.
Ability to multi-task, work in a fast paced environment and manage time accordingly in order to meet deadlines and requirements of the organization.
Must be able to maintain high degree of confidentiality.

Nice To Haves

Associate or Bachelor’s degree

Responsibilities

Provide leadership, direction and coordination of departments relating to patient care and patient service.
Serve as direct manager of all front office and clinical staff at assigned location.
Participate in the interview process and selection of front desk and clinical staff.
Partner with training department to successfully onboard all new hires.
Adhere to applicable laws, regulations and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct.
Assist with any patient clinical issues and work towards a satisfactory resolve.
Greet patients, company representatives, caretakers & transportation providers.
Serve as first level responder for patient questions and complaints.
Address walk-in patients and respond to scheduling inquiries, prescription/record pick-up, etc.
Generate wait time reports and identify solutions to address.
Create patient schedules (post Patient Access Center launch, serve as liaison for patient scheduling).
Create and communicate daily team schedule to ensure providers have adequate resources.
Monitor provider schedules for fill rates, cancellations and errors.
Cross-check and update next-day charts according to appointment schedule.
Complete appointment confirmation calls according to appointment schedule.
Prepare and distribute the confirming call report and address no shows.
Print and account for fee tickets, balance the cash drawer, prepare daily deposit and daily balance report for assigned location.
Provide patients with statements or receipts.
Create and repair patient charts.
Serve as liaison to Support Services (IT, Facilities) for location needs.
Serve as main point of contact for emergency preparedness and emergency protocols for location.
Open and close office/lobby at assigned opening and closing time for assigned location.
Ensure that the lobby and alcove are tidy and orderly throughout the day in accordance with company standards and policies.
Oversee clinical equipment maintenance, repair and replacement.
Order and stock supplies, maintain appropriate inventory for location.
Maintain reading materials, marketing materials and check lanes to ensure adequate supply.