Local Operations / Warehouse Coordinator – Greater Grand Rapids Area
About The Position
The Local Operations / Warehouse Coordinator supports daily branch and warehouse operations by ensuring accurate inventory management, efficient order fulfillment, timely processing of operational transactions, and exceptional customer service. The role coordinates warehouse activities, inventory control, customer and vendor returns, freight processing, invoicing, and operational reporting while maintaining a safe, organized, and efficient work environment. The coordinator works with customers, vendors, and internal teams to resolve issues, improve processes, and support branch performance and operational excellence. The position also provides facility, administrative, and office support as needed, and performs additional operations, warehouse, and administrative duties as assigned.
Requirements
- A degree or equivalent related experience.
- Minimum of 2 years’ experience in Operations or a related position.
- Proficiency in MS Office.
- Excellent customer service skills.
- Ability to multitask.
- Excellent verbal and written communication skills.
- Effective problem-solving capabilities and ability to perform root cause analysis.
- A can-do attitude and commitment to doing it right the first time.
- Ability to collaborate productively with associates, customers, and vendors.
- Ability to work independently with minimal supervision.
- Dependable and highly motivated.
- Excellent organization skills and attention to detail.
Nice To Haves
- Knowledge of SXe (Trend).
Responsibilities
- Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
- Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
- Maintain inventory accuracy through cycle counts, audits, reconciliations, and annual physical inventories.
- Review and resolve order exceptions, shipment discrepancies, customer returns, vendor returns, and inventory issues.
- Process invoices, freight claims, credits, corrections, transfers, and month-end order closeouts.
- Support customer pickup orders, vendor relationships, and cross-functional operational needs.
- Maintain a safe, clean, and organized warehouse environment.
- Assist with facility, administrative, and office support activities as needed.
- Identify process improvements to enhance efficiency, accuracy, and service levels.
- Perform additional operations, warehouse, and administrative duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability coverage.
- Life insurance.
- Wellness discount.
- Stipend for safety shoes and glasses.
- 401(k) savings plan with an employer match of 50% on the dollar up to 6%.
- Referral bonuses.
- Relocation assistance.
- Paid time off (PTO).
- Tuition assistance.
- Training programs and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
