LMCT Territory Performance Manager I

Avis Budget Group • Glenolden, PA

5d

About The Position

The Local Market Territory Performance Manager manages the operational and revenue performance of assigned Avis and Budget Local Market locations across a geographic territory. The role develops and executes short- and long-term strategies and improvements, supports daily operations and sales, and works to grow sales, revenue, market share, and profitability. The manager is accountable for territory P&L, customer service, fleet utilization, location maintenance, and staff performance.

The position develops business relationships and promotes Avis and Budget brands in local communities. It supports, trains, and coaches operators and dealers, helps them serve customers and maintain profitable locations, and evaluates location performance against operational, financial, marketing, service, and quality standards. The role also recommends location openings or closures based on operational evaluations and market research.

Requirements

• Bachelor's degree or equivalent working experience.
• At least 2 years of experience in sales, marketing, inventory management, territory management, field maintenance, and/or field operations; required experience increases according to territory assignment.
• Valid driver's license and good driving record.
• Demonstrated sales ability.
• Ability to manage a multi-site environment.
• Strong written and verbal communication skills, including the ability to communicate operational and performance information to dealers, operators, internal and external audiences, and management.
• Ability to influence others to increase performance levels.
• Strong time-management, organizational, and analytical skills; resourcefulness, motivation, strong business acumen, and ability to self-manage.
• Strong team-building skills and ability to motivate a team to continuously improve performance.
• Ability to effectively facilitate meetings.
• Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Training experience.
• Prior experience working with operations performance software.

Responsibilities

• Manage and improve the operational and revenue performance of assigned Local Market locations.
• Grow the territory by prospecting for new dealers, agent operators, local business opportunities, and customer acquisitions through sales calls, and coordinate onboarding.
• Participate in sales blitzes, trade shows, chamber of commerce functions, and other local events to strengthen brand awareness.
• Motivate, coach, and support operators and dealers to increase inside and outside sales, revenue, and profitability.
• Recruit, train, motivate, coach, evaluate, and counsel agency operators and dealers to help ensure customer service and quality standards are met.
• Serve as a liaison among dealers, operators, dealerships, and company management on operational, financial, and inventory concerns, and communicate relevant performance and operational news.
• Audit agency operator performance using agency contact reports and dealer performance using standard dealer performance reviews across operational, financial, and marketing measures.
• Communicate location performance and concerns to Local Market District Managers and recommend opening or closing locations based on store evaluations or market research.
• Visit all locations regularly and prioritize visits based on revenue and overall performance.
• Complete paperwork and reports accurately and on time, including competitive information sheets, contracts, business correspondence, itineraries, customer complaints, call reports, and expense reports.
• Perform other duties as assigned.

Benefits

• Paid time off.
• 401(k) retirement plan with company-matched contributions.
• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits, including group legal, identity theft insurance, flexible spending account, and additional life insurance coverage.
• Up to $260 as a tax-free benefit for public transportation or parking expenses.
• Employee discounts, including discounted prices on Avis and Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level