Local Delivery Supervisor

SupplyHouse.com•Canal Winchester, OH

3h•$65,000 - $81,000•Onsite

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Local Delivery Supervisor to join our growing Local Operations Team and Fulfillment Center network. This individual will report into our Assistant General Manager and is responsible for the oversight, development, and accountability of the local operations team. If you are looking for a career that will allow you to motivate team members and support management, we’d love to hear from you!

Requirements

High school diploma or GED equivalent
Ability to push and pull objects up to 60 pounds of force independently
Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
1–2 years of leadership experience in a fulfillment, warehouse, or distribution environment
Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
Demonstrated ability to train, coach, and develop associates to achieve departmental goals
Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
Strong understanding of safety practices and ability to promote a safe and compliant work environment

Nice To Haves

Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
Familiarity with performance management, including conducting feedback sessions and supporting employee development

Responsibilities

Confirm daily routes and ensuring the Local Delivery Drivers are available to take orders
Oversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operations
Assist Customer Service Team in Slack regarding anything related to Local Delivery and Pickup
Communicate with Local Delivery Drivers while they are out on their routes
Work with customers over the phone as it pertains to Local Delivery/Pickup orders
Schedule new orders into WorkWave until cutoff times
Ensure all vehicles are functioning properly and are up to date for maintenance
Oversee waves, replenishment, picking and packing as it pertains to Local Delivery and Pickup orders
Carry out supervisory responsibilities in conjunction with the warehouse General Manager, and accordance with SupplyHouse.com's policies and procedures
Collaborate with the General Manager in aspects including but not limited to: hiring, training, assigning and directing work, appraising performance, disciplinary actions and addressing complaints/resolving issues
Communicate all departmental personnel related issues to the warehouse General Manager prior to addressing team members to discuss the course of action

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program