Local Client Manager - Mississauga

A.P. Moller - Maersk•Mississauga, ON

6d•CA$85,000 - CA$105,000•Onsite

About The Position

A Local Client Manager (LCM) maintains strong business relationships with Maersk’s Strategic Accounts and is responsible for Year-over-Year (YoY) growth across the Maersk product and services portfolio. LCMs offer transportation and logistics solutions that add value to the client’s business, while managing client expectations, and delivering positive results to Maersk. The role involves managing client's strategic initiatives and acting as the primary point of contact for the client organization at all levels. LCMs are responsible for selling new and additional integrated logistics services, monitoring profitability, and handling contract renewals. They also serve as a liaison between the customer and origin points, problem-solving, and managing general inquiries. The position requires managing by influence resources that do not report directly to the LCM, such as Program Managers and Customer Service teams, to ensure synergy between Maersk's operating systems, finance, and business development groups. Communication occurs on many levels within the client's organization, from front-line staff to executive leadership. LCMs may manage multiple accounts or act as sales specialists for the broader Maersk sales organization. Compliance with all legal requirements and maintaining technical and professional proficiency through education and professional development are also key aspects of the role.

Requirements

Bachelor’s degree or equivalent work experience
Minimum 5 years of experience in international freight forwarding or supply chain/ logistics, or shipping industries
Strong analytical and problem solving skills; results and details oriented personality; organizational skills
Advanced computer literacy and ability to efficiently operate standard office equipment
Good communication (both oral and written) and interpersonal skills are required; ability to work under pressure; team player
Ability to work under pressure and provide guidance to staff
Strong problem solving skills
PC skills (Word, Excel, PowerPoint, Outlook)
Ability to make decisions in the absence of management
Excellent communication skills
Excellent conflict resolution and problem solving skills
A well organized and self-directed individual who is a team player.
Ability to train, coach, evaluate and mentor
Strong and current knowledge of technology platforms, MS Office products, and ability to quickly adapt to new software
Valid Canadian work Authorization

Nice To Haves

Industry diplomas or certificates (i.e. CIFFA or CITT) would be preferred, but is not required

Responsibilities

YoY Portfolio Growth
Management of client’s strategic initiatives
Entry point to customer for all levels of the client organization
Selling new and additional integrated logistics services including: Supply Chain Management & Value Added (VAS) services, Ocean freight, FCL and LCL, Domestic Ground Freight, Airfreight, Transload / Warehousing, and Customs House Brokerage.
Monitor profitability
Contract renewal negotiations
Liaison between Customer and Origin as needed / as escalation point
Problem solving
Sales Systems familiarity
Special account handling when needed
Handling general enquiries
Liaise with Program Management on strategic issues
Travel with client when mutually beneficial
Resolve large and/or complex issues/problems
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Gain synergy between all operating systems, finance and business development groups within Maersk
Communicate on many levels within the client’s organization, often from front line customer service people up to CEO level
May handle more than one account or be available to act as a sales specialist for the Maersk sales organization
Comply with all Federal, Provincial and Local legal requirements
Maintain technical and professional proficiency
Attend classes or educational workshops
Review professional publications