Local Account Executive

XPO•Braintree, MA

1d•$72,220 - $90,274•Onsite

About The Position

The Local Account Executive at XPO is responsible for driving territory growth by building trusted advisor relationships, uncovering new opportunities within existing and prospective accounts, quantifying business impact, and delivering solutions that support customer objectives. This role involves conducting daily customer-facing meetings to build relationships, identify business challenges, and find growth opportunities. The Account Executive will lead customer conversations around pricing, contracts, and service solutions, demonstrating value and driving mutually beneficial outcomes. They will partner with operations, sales leadership, and service center teams to ensure a seamless customer experience and successful execution of commitments. Collaboration with Customer Support Specialists, Customer Service Representatives, and other internal partners is key to resolving customer issues, strengthening satisfaction, and supporting account growth. The role also involves developing and expanding relationships with decision-makers and influencers across customer organizations to uncover opportunities and increase account penetration. Translating customer feedback, market intelligence, and sales opportunities into actionable insights for leadership is crucial. The position requires driving clear next steps and accountability following customer interactions to advance opportunities that contribute to revenue growth, customer retention, and long-term partnership success.

Requirements

Bachelor’s degree, 4 years of related work experience or equivalent military experience
1 year of direct business-to-business selling experience supporting both local and national sales efforts
Experience with Microsoft Office (PowerPoint)
Experience working with enterprise Customer Relationship Management (CRM) tools
Available and flexible to work evenings and some weekends as needed
Valid driver’s license and satisfactory driving record
Applicants must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

2 years of direct business-to-business selling experience supporting both local and national sales efforts
Experience working with Salesforce.com
Proven track record of success in sales, customer relations and collaborating across multiple business units
Competitive nature with a hunter mentality and a strong desire to win
Excellent verbal and written communication skills
Solid time management and organizational skills with the ability to be productive in a variety of work environments
Ability to understand competitor strategies, products, and pricing patterns

Responsibilities

Conduct daily customer-facing meetings to build relationships, uncover business challenges, and identify growth opportunities within existing and prospective accounts.
Drive territory growth by building trusted advisor relationships, uncovering new opportunities within existing and prospective accounts, quantifying business impact, and delivering solutions that support customer objectives.
Lead customer conversations around pricing, contracts, and service solutions by demonstrating value and driving mutually beneficial outcomes.
Partner with operations, sales leadership, and service center teams to deliver a seamless customer experience and ensure commitments are executed successfully.
Collaborate with Customer Support Specialists, Customer Service Representatives, and other internal partners to resolve customer issues, strengthen satisfaction, and support account growth.
Develop and expand relationships with decision-makers and influencers across customer organizations to uncover opportunities and increase account penetration.
Translate customer feedback, market intelligence, and sales opportunities into actionable insights for service center and sales leadership teams.
Drive clear next steps and accountability following customer interactions, advancing opportunities that contribute to revenue growth, customer retention, and long-term partnership success.