Lobby Representative (Miami Center)

Leon Medical Centers • Miami, FL

5d • Onsite

About The Position

Greets and assists patients coming to the medical center by performing the following duties.

Requirements

• Wears a complete uniform and keeps a clean and neat appearance during working hours.
• Complies with LMC’s infection control policies and procedures including body substance isolation and the Exposure Control Plan, which reflects OHSA Bloodborne Pathogen standard to ensure a safe working environment for self and others.
• Complies with Leon Medical Centers’ policies and procedures and maintains confidentiality in accordance with state and federal laws.

Responsibilities

• Greets and welcomes patients and visitors that come to the center.
• Escorts patients to all locations within the center including the doctors’ offices, restrooms, etc.
• Assists patients with special needs (wheelchair, walkers, etc.).
• Notifies administration when a patient or visitor is not satisfied with their service or care.
• Interacts with patients while they wait for their appointments or other events.
• Maintains awareness of all patients and their needs while they are waiting.
• Communicates with the front desk in regards to patient status.
• Answers all inquiries in a professional and courteous manner, or directs the patient to the appropriate LMC staff member for assistance.
• Offers patients and visitors an affectionate and warm good-bye.
• Provides excellent service to our patients and visitors that meets, and whenever possible, exceeds their expectations.
• May be assigned to cover contracted external diagnostic facilities with little or no supervision.
• May travel on LMC buses to assist drivers in taking home high risk or special needs patients.
• May have to assist patients inside the bathroom occasionally; or contact the appropriate medical professional to offer assistance.
• Shows genuine concern to the patient’s needs and problems; maintains open channels of communication for feedback, compliments, and complaints.
• Provides a level of comfort to the patient in showing them that they are dealing with a well-trained professional.
• Deals with irate patients in a manner that shows empathy and concern.
• Wears a complete uniform and keeps a clean and neat appearance during working hours.
• Participates in weekly line-ups.
• Participates in training and in-service education as required.
• Participates in department and center meetings as requested.
• Follows established lines of communication, and demonstrates courtesy and politeness to patients, visitors and other employees.
• Complies with LMC’s infection control policies and procedures including body substance isolation and the Exposure Control Plan, which reflects OHSA Bloodborne Pathogen standard to ensure a safe working environment for self and others.
• Complies with Leon Medical Centers’ policies and procedures and maintains confidentiality in accordance with state and federal laws.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed