Lobby Lounge Attendant

Marriott•Detroit, MI

2h•Onsite

About The Position

The Lobby Lounge Attendant is responsible for completing opening and closing duties, which include setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors. They will also be responsible for setting up, stocking, and maintaining work areas, stocking ice, glassware, and paper supplies, and removing soiled wares from the bar top and tables. Maintaining the cleanliness and condition of work areas, bar, bar unit, tables, and other tools according to set-up guidelines is also a key responsibility. The role requires adherence to all company and safety/security policies and procedures, reporting accidents, injuries, and unsafe work conditions, and completing safety training. Uniform and personal appearance must be clean and professional, with a commitment to maintaining confidentiality and protecting company assets. The attendant will welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation. Communication should be clear and professional, with a focus on developing and maintaining positive working relationships and supporting team goals. Quality expectations and standards must be met. The role involves reading and visually verifying information, standing, sitting, or walking for extended periods, and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 50 pounds without assistance. Fine motor skills and hand-eye coordination are necessary for manipulating objects. The attendant must be able to move over various surfaces and perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
No specific license or certification required.

Responsibilities

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Check with captain or supervisor before leaving at end of shift.
Set up, stock, and maintain work areas.
Stock ice, glassware, and paper supplies.
Remove soiled wares from bar top and tables.
Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.