Lobby Host

Compass Group•New York, NY

4d•$25 - $27•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Lobby Host is responsible for providing exceptional service to all clients and visitors from the moment they arrive through the lobbies until they reach their destination within the Company. This is a highly visible role that will be supporting the firm’s initiative in welcoming employees, clients, and guests; ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

Requirements

Strong focus on name and facial recognition.
Ability to welcome employees and guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, addressing VIPs by name and ensuring a memorable first impression.
Maintain an active and visible presence within the lobby environment to proactively engage guests, assist with wayfinding, and support a seamless arrival experience.
Demonstrate a strong “front of house” presence by remaining visible, approachable, engaged, and attentive to guest activity throughout the lobby space.
Ability to escort guests to designated waiting areas in the lobby as needed
Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested.
Act as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs

Responsibilities

Serve as a first point of contact in the lobby, professionally greeting and assisting all employees, visitors, and guests, with a strong focus on name and facial recognition.
Welcome employees and guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, addressing VIPs by name and ensuring a memorable first impression.
Maintain an active and visible presence within the lobby environment to proactively engage guests, assist with wayfinding, and support a seamless arrival experience.
Demonstrate a strong “front of house” presence by remaining visible, approachable, engaged, and attentive to guest activity throughout the lobby space.
Escort guests to designated waiting areas in the lobby as needed
Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested.
Act as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs