Lobby Host

Compass Group • New York, NY

5d • $25 - $27 • Onsite

About The Position

The Lobby Host is responsible for providing exceptional service to all clients and visitors from the moment they arrive through the lobbies until they reach their destination within the Company. This is a highly visible role that will be supporting the firm’s initiative in welcoming employees, clients, and guests; ensuring a smooth and personalized experience, enhancing their overall satisfaction, and reinforcing their commitment to hospitality excellence.

Requirements

• Exceptional service skills
• Strong focus on name and facial recognition
• Ability to maintain eye contact through the entire interaction
• Ability to follow established procedures
• Proactive engagement with guests
• Awareness and observation skills
• Ability to provide assistance, wayfinding, amenities, and personalized support
• Hospitality services resourcefulness

Responsibilities

• Serve as a first point of contact in the lobby, professionally greeting and assisting all employees, visitors, and guests, with a strong focus on name and facial recognition.
• Welcome employees and guests warmly with a smile and maintain eye contact through the entire interaction while following established procedures, addressing VIPs by name and ensuring a memorable first impression.
• Maintain an active and visible presence within the lobby environment to proactively engage guests, assist with wayfinding, and support a seamless arrival experience.
• Demonstrate a strong “front of house” presence by remaining visible, approachable, engaged, and attentive to guest activity throughout the lobby space.
• Escort guests to designated waiting areas in the lobby as needed
• Anticipate guests needs through observation awareness, proactive engagement and be able to provide assistance, wayfinding, amenities, and personalized support before assistance is requested.
• Act as an overall hospitality services resource in providing amenities within building, commutation and transportation, neighborhood amenities and organizational FAQs

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed