Lobby Host

CenterWell Senior Primary Care•The Villages, FL

2d•Onsite

About The Position

Become a part of our caring community As a Lobby Host, you will greet all visitors to the Care Center. The Lobby Host will interact with all visitors, determine their needs or reason for visiting the Care Center, and direct them to the associate who can best serve. The Lobby Host will represent the organization in a friendly and professional manner. Location : CenterWell Senior Primary Care office address: 8877 South East 165 th Mulberry Lane, The Villages, Florida 32162 Lobby Host Overview: Greet all visitors to the Care Centers. Utilize customer service skills to determine the needs of the visitor to identify the appropriate next step(s). Escort or direct patients to proper location in Care Center. Maintain front porch and living room, keep clean, free of debris, and ensure all TV’s/lights are functioning. Watch parking lot for patients needing assistance. Understand the organization and the offerings of the organization, such as health classes and services offered. Partner with New Patient Specialists for new patient needs and inquiries. Check in various appointments, including Lab, MA, Classes, etc. Monitor living room and surrounding areas. Check in with patients that have been waiting. Accept paperwork and route or document in EHR appropriately (i.e.: New Patient packet, Annual HIPAA, etc.) Monitor Vendors and Visitors entering or leaving facility. Maintain Visitor Log. Deliver lab samples to lab station, as requested. Maintain kitchen cleanliness. Monitor patient facing restrooms, clean and wipe down as needed. Lock/unlock doors at beginning and end of shift, as schedule permits. Other duties as assigned. Use your skills to make an impact

Requirements

No educational pre-requisite
Preferred 1 year customer service experience

Responsibilities

Greet all visitors to the Care Centers.
Utilize customer service skills to determine the needs of the visitor to identify the appropriate next step(s).
Escort or direct patients to proper location in Care Center.
Maintain front porch and living room, keep clean, free of debris, and ensure all TV’s/lights are functioning.
Watch parking lot for patients needing assistance.
Understand the organization and the offerings of the organization, such as health classes and services offered.
Partner with New Patient Specialists for new patient needs and inquiries.
Check in various appointments, including Lab, MA, Classes, etc.
Monitor living room and surrounding areas.
Check in with patients that have been waiting.
Accept paperwork and route or document in EHR appropriately (i.e.: New Patient packet, Annual HIPAA, etc.)
Monitor Vendors and Visitors entering or leaving facility.
Maintain Visitor Log.
Deliver lab samples to lab station, as requested.
Maintain kitchen cleanliness.
Monitor patient facing restrooms, clean and wipe down as needed.
Lock/unlock doors at beginning and end of shift, as schedule permits.
Other duties as assigned.