Lobby Concierge

Staccato • Florence, TX

1d • Onsite

About The Position

The Lobby Concierge serves as the first impression of our brand—delivering a world-class hospitality experience that reflects the precision, professionalism, and excellence synonymous with Staccato. This highly visible role is responsible for warmly welcoming guests, managing front-of-house operations, and ensuring every visitor receives a seamless, elevated experience from arrival to departure.

As a trusted brand ambassador, the Lobby Concierge embodies Staccato’s commitment to quality, safety, and service, while maintaining a secure and professionally managed environment. This role requires exceptional interpersonal skills, attention to detail, and the ability to anticipate guest needs while operating with discretion and professionalism.

Requirements

• High School Diploma is required.
• 2 years of retail or customer service experience.
• Greet Onsite Customers in an active environment.
• Assist customers with inquiries with a goal for first contact resolution for all interactions.
• Manual entry of orders
• Coordinate with multiple departments to provide the best customer experience possible.
• Have a thorough knowledge of the Company’s products, services, and systems.
• Identify opportunities to enhance the customer experience and/or the Staccato brand.
• Deliver exceptional customer service constantly striving to improve the experience for our customers.
• Maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet Onsite Customers in an active environment.
• Assist customers with inquiries with a goal for first contact resolution for all interactions.
• Manual entry of orders
• Coordinate with multiple departments to provide the best customer experience possible.
• Have a thorough knowledge of the Company’s products, services, and systems.
• Identify opportunities to enhance the customer experience and/or the Staccato brand.
• Deliver exceptional customer service constantly striving to improve the experience for our customers.
• Maintain a professional appearance and demeanor at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED