Lobby Barista

AJS Hotels•Louisville, KY

53d•Onsite

About The Position

The Lobby Barista is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. We proudly serve Starbucks Coffee for our guests, and as a Barista, you’ll play a crucial role in ensuring smooth transactions and excellent customer service. You’ll handle payments, craft beverages, assist customers, and maintain an organized checkout area.

Requirements

High school diploma or GED equivalent.
Fluency in English both verbal and non-verbal
Provide legible communication
Compute basic arithmetic
Willing to perform job functions with attention to detail, speed, and accuracy
Ability to prioritize and organize tasks
Ability to think clearly, can remain calm, and solve problems using good judgment
Ability to follow specific directions thoroughly
Desire to understand guests’ service needs
Ability to work cohesively with co-workers as part of a team
Ability to work with minimal supervision
Ability to maintain confidentiality of guest information and pertinent hotel data

Responsibilities

Deliver a consistently high level of customer service to each guest and maintain a safe environment.
Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.
Provide excellent customer service by taking food and drink orders efficiently, delivering food and drink items in a timely manner and with a smile.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment, such as the espresso machine.
Use equipment only as intended.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Prepare food and beverages to standard recipes or customized for customers.