Lobby Bar Assistant Manager

Kiawah Island Golf Resort • Kiawah Island, SC

6d • Onsite

About The Position

The Assistant Manager is someone who is passionate about food and beverage and guest service. They are a problem-solver with a strong work ethic and leadership skills. The Assistant Manager understands that guest satisfaction always takes priority, but efficient restaurant operations make it possible; they are an experienced leader with a goal to move up in the management field. They will act as an ambassador on the bar/lounge floor and lead the team to provide guests with welcoming and attentive care.

Requirements

• Minimum 21 years of age required to be able to mix and serve alcohol.
• Minimum of two years Food and Beverage Service experience required; one year of previous Supervisory / Management experience required.
• Must be able to compute basic mathematical calculations.
• Ability to communicate in English with guests, coworkers, and management to their understanding is required.
• Must work both independently and in a team environment.
• Must be able to properly and effectively communicate with guests, in person and via phone.
• Must be able to take direction and delegate responsibilities.
• Must be able to work in a fast-paced environment while remaining calm and professional at all times.

Nice To Haves

• Associates degree, or equivalent life experience in a supervisory role, preferred.
• Minimum of two year years of Server/Bartender experience preferred.
• Point of Sales system (InfoGenesis or other) experience preferred.

Responsibilities

• Execute and track financial transactions as directed by the Lobby Bar General Manager.
• Lead the service team to a level of high service, job satisfaction, and efficiency.
• Ensure 100% guest satisfaction during all meal periods.
• Exemplify local community stewardship.
• Promote a team mentality within the Lobby Bar and all Food & Beverage areas.
• Passionate about creation, training, and learning of beverages including cocktails, liquor, beer, and wine.
• Identify and delegate responsibilities to staff to ensure objectives are met and excellent service is consistently achieved.
• Effectively manage the Bar/Lounge in the absence of the General Manager.
• Manages operations with passion, integrity, and knowledge while promoting the culture and values of the resort.
• Assist with scheduling and payroll.
• Implement new company policies and procedures by developing plans, standard operating procedures and instructing staff.
• Provide directions to staff to achieve bar/lounge goals daily.
• Consistently review operations and staff, to identify any problems, concerns, and opportunities for improvement.
• Provide coaching and feedback to staff and assess performance on an ongoing basis.
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage with guests to understand their needs and exceed expectations.
• Ensure the bar/lounge meets or exceeds standards in food/beverage quality, safety, and cleanliness at all times.
• Solicit guest feedback to understand the needs and wants of guests.
• Train and coach staff on guest services principles and practices.
• Follow restaurant policies and procedures, including those for cash handing and safety/security.
• Monitor and maintain the point of sale system.
• Be proficient in Microsoft Office Suite, as these products are highly utilized as a team (Excel, Word, etc).
• Assist in new menu implementation and training.
• Develop and implement creative solutions to areas of improvement.
• Assist in conducting staff and daily pre-shift meetings.
• Assist in any area of the bar/lounge when staffing constraints require.
• Identify employee weaknesses and retrain as necessary.
• Complete all required training in all areas of the bar/lounge to ensure proficiency and ability to direct staff.
• All other duties as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree