Lobby Attendant

Shamin Hotels Master•Virginia Beach, VA

16h•Onsite

About The Position

Keep our most-seen spaces guest-ready. As a Lobby Attendant, you're the first impression for every guest who walks through our doors. The Hilton Lobby Ambassador plays a vital role in creating a positive first impression and ensuring that guests feel welcome and valued throughout their stay. Their dedication to exceptional service, attention to detail, and proactive approach to guest engagement contribute to the overall success and reputation of the hotel.

Requirements

Ability to stay on your feet for the full shift
Able to push a cart, reach, bend, and lift as the job requires
Comfortable using cleaning equipment (mop, vacuum, etc.)
Strong attention to detail and pride in a clean, welcoming space
Reliable and guest-focused
High school diploma or equivalent.
Previous experience in customer service, hospitality, or a related field.
Excellent communication and interpersonal skills.
Friendly and outgoing personality with a genuine desire to help others.
Strong problem-solving abilities and ability to remain calm under pressure.
Knowledge of hotel operations, local attractions, and tourist services.
Professional appearance and demeanor.
Ability to stand, walk, and lift objects for extended periods.
Flexibility to work varying shifts, including evenings, weekends, and holidays.

Nice To Haves

T.O.P. mindset
Team up – you pitch in and support the people around you
Own it – you take responsibility for your spaces and your work
Passionately serve – you genuinely care about the guest experience

Responsibilities

Clean and maintain public spaces: lobby, elevators, public restrooms, fitness center, and pool areas
Push a cleaning cart and use equipment to mop, vacuum, and wipe down surfaces
Keep high-traffic areas spotless and stocked throughout your shift
Respond to spills and guest requests promptly

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