Lobby Attendant-PM

Horseshoe Bay Resort•Houston, TX

1d•Onsite

About The Position

The Lobby Attendant is responsible for maintaining the cleanliness and appearance of the hotel lobby, entrance, hallways, elevators, public restrooms, meeting spaces, and other public areas. This role involves regular inspections, prompt addressing of cleanliness concerns, and performing various cleaning tasks to uphold hotel standards. The attendant will also assist with furniture and décor, report maintenance issues, and support other departments during busy periods. Additionally, providing friendly and professional guest interactions is a key part of the role.

Requirements

Strong attention to detail and commitment to cleanliness.
Excellent customer service and communication skills.
Ability to work independently and as part of a team.
Ability to prioritize tasks in a fast-paced environment.
Ability to operate cleaning equipment and use cleaning chemicals safely.

Nice To Haves

High school diploma or equivalent preferred.
Previous housekeeping, custodial, or hospitality experience preferred.

Responsibilities

Maintain the cleanliness and appearance of the hotel lobby, entrance, hallways, elevators, public restrooms, meeting spaces, and other public areas.
Regularly inspect public areas and promptly address cleanliness concerns.
Vacuum, sweep, mop, dust, polish, and sanitize designated areas according to hotel standards.
Clean glass doors, windows, mirrors, furniture, fixtures, and decorative elements.
Empty trash receptacles and replace liners as needed.
Restock supplies in public restrooms, including soap, paper products, and amenities.
Respond promptly to spills, accidents, and guest requests to ensure a safe environment.
Assist with setting up and maintaining public area furniture and décor presentations.
Report maintenance issues, safety hazards, and repair needs to the appropriate department.
Support Housekeeping and other hotel departments during high-occupancy periods and special events.
Follow all Hilton brand standards, safety procedures, and cleaning protocols.
Provide friendly and professional interactions with guests, offering assistance and directions when needed.