Lobby Attendant

Lodging Dynamics•Anaheim, CA

5d•Onsite

About The Position

The Lobby Attendant performs a combination of tasks which maintain the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest environment.

Requirements

Basic reading, writing and math skills.
Must have valid driver's license and be insurable by hotels' insurance carrier.

Responsibilities

Maintains the inventory of cleaning supplies and ensures the General Manager is aware of inventory needs.
Maintains all laundry equipment and informs appropriate personnel of any maintenance needs.
Remains knowledgeable about the hotel's facilities, including but not limited to: the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back-office area, the laundry room, public restrooms, and other public areas.
Knows the proper methods of cleaning each area. Knows when each area should be cleaned according to scheduled times or on an as-needed basis.
Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to the supervisor.
Answers guest requests, including delivering cots, cribs, towels, pillows, irons, and ironing boards etc. to guest rooms.
Drives hotel shuttle when asked and carries guest luggage (must have valid driver's license and be insurable by hotels' insurance carrier).
Cleans and services assigned areas in response to special requests or problems.
Picks up noticeable trash or debris and sweeps or vacuums entry at front desk upon arrival.
Cleans and sanitizes telephones, door handles, and other hardware fixtures. Also polishes chrome and other surfaces routinely.
Dusts, cleans, and straightens furniture.
Vacuums all areas according to a schedule or on an as-needed basis.
Responds quickly to guest, supervisor, or management requests in a friendly and appropriate manner.
Reports needed repairs or unsafe conditions to supervisor and guest services.
Keeps supplies organized and stocked. Reports needed materials to supervisor.
May occasionally assist room attendants and supervisors by cleaning guest rooms.
May occasionally assist room attendants with heavy items such as mattresses and soiled linens. May deliver necessary or low-stocked supplies to room attendants or other lobby attendants.
Cleans designated areas such as lobby, public restrooms, public areas and back of house areas on hotel property.
Collects trash throughout the hotel including room attendants' carts, vending and room service areas, offices and rest rooms.
Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Sorts all linen and separates and treats all stains.
Loads articles into washer and adds specified amount of detergent, soap, or other cleaning agent.
Lifts clean, wet articles from the washer and places them successively into dryers for measured time cycles. Sorts dried articles according to type.
Folds and places items in appropriate locations.
Soaks contaminated articles in neutralizer solution.
Provides a professional image at all times through appearance and dress.
Follow company policies and procedures.