Lobby Attendant - Housekeeping (PT)

Grand Traverse Resort•Acme, MI

5d•Onsite

About The Position

This position will serve internal/external guests through maintaining and cleaning the public and employee areas of the resort. The delivery of all essential duties must be at a 4 Diamond level.

Requirements

Must be at least 18 years of age
Have a valid Michigan driver’s license
Be insurable by the resort’s policy
Positive, upbeat attitude is a must.
Open communication skills, both written and verbal.
Dedicated to ensuring the highest service level possible in all areas.
Ear pieces must be worn at all times so as to not interfere with ours guests stay.

Nice To Haves

Some housekeeping experience preferred
Knowledge of resort helpful

Responsibilities

Initiate and aid in effective communication between housekeeping and all other departments using Wow, Go & Please strategy.
Keep radio, cart and keys safe and secure at all times
Respond immediately to all pages received
Always follow knocking on doors procedure when entering public restrooms
Report any unusual circumstances to your supervisor or any major stains on carpeting
Offer all assistance possible for your guests
Immediately report to your supervisor or the housekeeping office any damage for furniture or furnishings
Keep public restrooms stocked and cleaned to the expectations of housekeeping management
Maintain the locker rooms and empty dirty garbage and linens where applicable
Dust/Mop/Vacuum all areas of the resort where needed and requested of you by your Supervisors
Maintain lobby including furniture, windows, dust and vacuuming to create a wonderful first impression for our guest
Complete all assignments requested of you
Must follow proper grooming and dress standards set forth by the Employee Handbook
Maintain open line of communication with supervisor
Must understand and abide by environmental practices of the resort
Other duties as assigned