Lobby Attendant - Housekeeping (FT)

Grand Traverse Resort and Spa•Acme, MI

6d•Onsite

About The Position

This position will serve internal/external guests through maintaining and cleaning the public and employee areas of the resort. The delivery of all essential duties must be at a 4 Diamond level.

Requirements

Some housekeeping experience preferred.
Knowledge of resort helpful.
Must be at least 18 years of age.
Must have a valid Michigan driver’s license.
Must be insurable by the resort’s policy.
Positive, upbeat attitude is a must.
Open communication skills, both written and verbal.
Dedicated to ensuring the highest service level possible in all areas.
Must be able to pass a background investigation and drug screen as a condition of employment.

Responsibilities

Be completely familiar with complex and outlying areas (I.E. Restrooms, Pools, Locker rooms, Clubhouse, Afternine).
Initiate and aid in effective communication between housekeeping and all other departments using Wow, Go & Please strategy.
Keep radio, cart and keys safe and secure at all times.
Respond immediately to all pages received.
Always follow knocking on doors procedure when entering public restrooms.
Report any unusual circumstances to your supervisor or any major stains on carpeting.
Offer all assistance possible for your guests.
Immediately report to your supervisor or the housekeeping office any damage for furniture or furnishings.
Keep public restrooms stocked and cleaned to the expectations of housekeeping management.
Maintain the locker rooms and empty dirty garbage and linens where applicable.
Dust/Mop/Vacuum all areas of the resort where needed and requested of you by your Supervisors.
Maintain lobby including furniture, windows, dust and vacuuming to create a wonderful first impression for our guest.
Complete all assignments requested of you.
Must follow proper grooming and dress standards set forth by the Employee Handbook.
Maintain open line of communication with supervisor.
Must understand and abide by environmental practices of the resort.
Other duties as assigned.