LOBBY ASSISTANT - NURSING HOME

Union General Hospital•Blairsville, GA

About The Position

The Lobby Assistant is the first point of contact for residents, visitors, and vendors entering a nursing home facility. The role helps create a welcoming and safe environment, ensures visitors follow facility protocols, provides general administrative support, and coordinates with departments to facilitate communication and service delivery. This is a full-time position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional weekend fill-in may be needed if staffing requires.

Requirements

High school diploma or equivalent required.
Friendly, professional demeanor with strong interpersonal skills.
Ability to manage multiple tasks with attention to detail.
Proficiency in basic computer applications, including email, word processing, and phone systems.
Comfort working in a senior living or healthcare environment.
Ability to sit or stand for long periods.
Occasional light lifting, such as packages or printed materials.
May be required to wear personal protective equipment (PPE) when necessary.

Nice To Haves

Previous customer service, front desk, or administrative experience preferred.

Responsibilities

Greet residents, visitors, staff, and vendors in a warm, courteous, and professional manner.
Monitor visitor access and maintain a log of incoming and outgoing individuals.
Enforce sign-in and sign-out procedures and ensure compliance with health and safety protocols, such as temperature checks and visitor screening.
Answer phones and direct calls or messages to the appropriate departments or personnel.
Provide directions and basic facility information to guests and vendors.
Coordinate with security or nursing staff if concerns or emergencies arise at the entrance.
Maintain cleanliness and organization of the lobby, including literature racks and visitor materials.
Assist with resident deliveries, including mail, flowers, and packages.
Perform light administrative duties such as data entry, filing, and printing materials as requested.
Support event check-ins or visitor coordination during family gatherings or special facility events.