Lobby Ambassador

Cushman & Wakefield•Chicago, IL

1d•Onsite

About The Position

The Lobby Ambassador serves as the initial point of contact for all employees, guests, and partners, embodying hospitality by fostering a warm, welcoming, and professional atmosphere. This role is crucial for guest experience, workplace safety, access management, and daily operations. The ideal candidate will demonstrate a proactive service mindset, communicate with professionalism and confidence, and pay close attention to details that enhance the workplace environment. Key responsibilities include greeting all individuals, conducting workplace orientations for new employees and visitors, building positive relationships with various stakeholders, anticipating needs, and providing timely updates on service requests. The Ambassador also represents the ServiceNow brand, collaborates with internal teams for event planning and support, and ensures campus readiness for external guests. Administrative duties encompass managing front desk operations, facilitating communication between parties, handling telephone inquiries, maintaining records, and supporting audit documentation. The role also involves administering visitor registration, badge issuance, identity verification, managing badge operations for all personnel, coordinating visitor escorts, and arranging necessary documentation for deliveries. Furthermore, the Lobby Ambassador maintains a visible presence to ensure a safe and secure workplace, monitors and reports suspicious activities, executes emergency protocols (medical, fire, active threat), screens incoming packages, and consistently enforces access policies and clean desk standards.

Requirements

High School Diploma or equivalent from an accredited institution (required).
Must successfully complete Basic First Aid, AED, and CPR certification.

Nice To Haves

Customer service, hospitality, or reception experience (preferred).
Experience in security, facilities, or access control environments (preferred).

Responsibilities

Serve as the first point of welcome — greet every employee, visitor, and guest with warmth, professionalism, and genuine care.
Deliver engaging workplace orientations for new employees and visitors, including facility orientation, amenity overviews, and service introductions.
Build and sustain positive relationships with employees, building management, vendors, and service partners through consistent, courteous engagement.
Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly.
Represent the ServiceNow brand as a visible, positive ambassador — setting the tone for an elevated workplace experience.
Partner with WPS Operations, Communications, and Innovation Center to plan, support and deliver all internal and external meetings, engagements, executive briefings, events , high-profile executive visits, and special activations.
Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics.
Manage all front desk and reception functions with accuracy, efficiency, and discretion.
Serve as the communication link between visitors, employees, and internal teams — ensuring smooth, timely coordination.
Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation.
Support audit and investigative documentation with professionalism and confidentiality.
Administer visitor registration, badge issuance, and identity verification in accordance with security policies.
Manage badge operations for employees, contractors, and visitors — including access provisioning, revocation, and lifecycle tracking.
Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate, policy-aligned guidance.
Arrange COI’s and necessary documentation for deliveries to meet Landlord requirements.
Maintain a visible, professional presence at entry points to support a safe and secure workplace environment.
Monitor for and report suspicious activity, unauthorized access attempts, or policy violations to the appropriate security teams.
Execute emergency protocols as needed — including medical, fire, and active threat scenarios — and coordinate with emergency services.
Screen incoming packages, maintain secure storage, and document incidents accurately for post-event review.
Enforce access policies, clean desk standards, and visitor escort protocols consistently and professionally.