Lobby Ambassador - JW Marriott Anaheim Resort

Towne Park•Anaheim, CA

8d•Onsite

About The Position

The Lobby Ambassador is responsible for welcoming and greeting hotel guests and patrons to the hotel in a friendly, efficient, and courteous manner. This role collaborates directly with the front office to ensure an engaging and hospitable environment for all hotel guests and visitors. The work schedule for this position varies based on business needs and includes evenings, weekends, and holidays.

Requirements

High School diploma or general education degree (GED) preferred.
Hospitality experience and/or customer/guest service experience preferred.
Related guest service experience and/or training; Or an equivalent combination of education and experience.
Strong understanding of customer service principles and best practices in the hospitality industry.
Ability to read and write standard English.
Excellent multitasking and prioritization skills.
Ability to remain calm and professional in high-pressure situations.
Experience handling and de-escalating guest concerns effectively.
Ability to work independently with minimal supervision.
Proficiency in basic computer operations and hotel management software.
Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff and VIP clients.

Responsibilities

Maintain a professional, welcoming presence at hotel entrance and public areas ensuring high-level customer service.
Monitor and report maintenance or safety concerns in public areas
Perform additional duties as assigned by management
Assist the front desk with line management