Lobby Ambassador

JLL•Annapolis Junction, MD

3d•Onsite

About The Position

As a Lobby Ambassador at JLL, you'll be at the heart of creating workplace experiences that will be long remembered by our clients and their guests. This is where your passion for service meets the opportunity to make a meaningful impact every single day. You'll deliver exceptional experiences through face-to-face engagement, proactive communication, and a genuine commitment to hospitality excellence. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll have the autonomy to anticipate needs, solve problems creatively, and set the standard for what superior service looks like. From the moment guests arrive until their departure, you'll ensure a seamless, consistent level of service at every touchpoint. What sets JLL apart is our culture of collaboration, and you'll work across teams to build connections throughout the facility and the broader hospitality industry. This client-facing position combines your brilliant people skills with your enthusiasm for creating hospitality-focused workplace environments where everyone feels warmly welcomed and valued.

Requirements

HS diploma or GED
2-3 years of experience in customer service or hospitality-related roles
Exceptional interpersonal skills with a genuine passion for creating experiences that go beyond expectations
Outstanding verbal and written communication abilities with professional fluency in English
Proven ability to multi-task and prioritize effectively while maintaining elevated guest experiences and accuracy
Flexibility and positive attitude when managing shifting daily priorities and adapting to changing needs
Working knowledge of Microsoft Office suite including Teams, Excel, PowerPoint, Word, and Outlook
Comfort with a range of information technology tools and digital platforms

Nice To Haves

Experience in corporate hospitality, workplace services, or facilities management environments
Demonstrated ability to build networks and establish connections across organizations
Knowledge of visitor management systems and workplace experience platforms
Experience conducting site walks or floor coverage in large campus or multi-building environments

Responsibilities

Enthusiastically welcome guests and employees with genuine warmth, anticipate their needs, and provide assistance with arrivals, departures, and office orientations
Maintain visible engagement throughout the workplace by conducting strategic site walks during reduced coverage periods to connect with customers and address their needs proactively
Serve as the resident expert on local cuisine, hotels, special attractions, and upcoming events, effectively pairing services to guests' specific needs
Build and nurture connections across the hospitality industry while collaborating with clients, customers, and support teams to identify issues and deliver creative solutions
Act as the central point of contact for campus information, wayfinding, services, and activities, demonstrating confidence and exceptional customer service at all times
Coordinate with internal facilities management teams to ensure a hospitality approach across all services and maintain familiarity with everything the facility offers
Provide support for meetings, reception activities, personal assistance requests, and mail room operations where applicable