Lobby Ambassador

Rivers Casino Careers•Philadelphia, PA

3d•Onsite

About The Position

Providing a high level of guest service while adhering to the guidelines of the hotel procedures for guest-facing, bell, and shuttle and other services. Ensures the cleanliness and appearance of the hotel front entrance, lobby, public spaces, and handling guest room requests. Provide a positive first and last impression to guests as they arrive and leave the Hotel. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: Smile, display energy, and open body language Proactively greet team members and guests, initiating interaction to provide service Always use a positive parting remark to end the conversation

Requirements

High School diploma or general education degree preferred.
Previous guest service, front door, or bell service experience in a hotel property preferred
Previous customer service experience preferred
Must have a valid driver’s license, and driving record must meet the driver eligibility requirements of Rivers Casino’s insurance policy.
Strong customer service skills.
Knowledge of traffic laws and safety regulations to ensure safe and compliant vehicle operation.
Excellent communication skills, both verbal and written English required.
Ability to communicate with Team members and guests
Ability to be a TEAM player
Must be able to work flexible shifts, including nights, weekends, and holidays.
Ability to successfully fulfill the pre-employment process
Ability to obtain and maintain all necessary licensing

Responsibilities

Greet and welcome guests with positive body language and a friendly demeanor in accordance with the 10–5 rule, acknowledging all guests and responding to their service needs with genuine appreciation.
Assist guests upon arrival and provide helpful information about hotel amenities, services, operating hours, and local attractions.
Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.
Orient guests to their rooms by explaining key features such as room access, mini-bar, vending and ice areas, in-room safes, and laundry services.
Handle guest luggage by transporting bags to and from guest rooms or designated bell areas, and managing secure luggage storage and retrieval.
Deliver items to guest rooms upon request, such as packages, and housekeeping items (hair dryers, irons, laundry/dry cleaning, etc.) and additional amenities such as cribs, blankets and sleeper.
Safely transporting passengers on demand throughout the shift in the designated company vehicles(including a shuttle bus), assisting with luggage, and ensuring the vehicle is clean and well-maintained.
Adhering to traffic laws, assisting passengers with entry and exit, communicating with dispatch, and performing pre-trip vehicle inspections.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager.
Ensuring the main lobby, elevator banks, and front entry remain clean and well-maintained.
Maintain presence in the hotel lobby and ensure the main lobby, elevator banks, and front entry remain clean and well-maintained.
All other duties as assigned